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DX refunds

freshert

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So DX tells me to send my broken DX150mw laser back to them and they will arrange "replacement and reimbursement for your return postage". Does this mean I can't get a refund or does it mean I get to choose between a replacement or refund when they recieve the package...
 

diachi

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It means when you send them back the package and give them proof of shipment, they well send you back a new laser and pay for the shipping both ways
 

diachi

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But if the laser doesnt arrive back in 21 days, you can ask for a re-fund anyway .
 

freshert

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Diachi said:
But if the laser doesnt arrive back in 21 days, you can ask for a re-fund anyway .  
The problem is if I get caught trying to import the laser I get fined $110,000
 

freshert

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Do you reckon they will listen if I leave a note in the package saying "DO NOT SEND ME A REPLACEMENT LASER! Laser importation is banned in Australia and therefore it is illegal for you to send me a replacement laser. Please send me a refund instead, my paypal account is _________. Thank you for your support."
 

diachi

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well you could try that, but generally they dont care about the recieved package, if you keep proof of shipment thats enough, even if they dont recieve it , what I would do is show your proof of shipment in the ticket and say thats my proof of shipment, I would like a refund
 

freshert

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Diachi said:
well you could try that, but generally they dont care about the recieved package, if you keep proof of shipment thats enough, even if they dont recieve it , what I would do is show your proof of shipment in the ticket and say thats my proof of shipment, I would like a refund
Yeah maybe I'll ship it by tracked airmail. Then I should be able to get a refund almost instantly.
 

diachi

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Mmm Hmm , thats what I would do.

Just remembered I need to check my ticket, my mum lost my shipping reciept until yestarday, so thats over a month since it shipped, maybe I will get it back finally
 

diachi

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Me to, its been a long enough wait , got 3 more lasers coming from them just now anyway :p
 

freshert

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I just thought of a great idea! If they try to send me a new laser, I can just cancel that order and request a refund like normal right?
 

diachi

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probably yes, or you could just ask for a refund when you show them proof of shipment
 




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