ragebot
0
- Joined
- Jul 29, 2018
- Messages
- 55
- Points
- 8
I got my 7w Stricker OK. Problem was the light saber I ordered was not included and there was no explanation. I contacted them and was told it was out of stock. In the meantime I had order the three laser Green Red Violet 304 Laser pointers package on 2 August 2018 along with the light saber attachment for that size laser. When it was not shipped in a timely manner I emailed again asking for an update. After two more emails I was told they the 17 inch lightsaber I ordered was out of stock but they did have a shorter 13 inch lightsaber in stock and could ship that one; which I agreed to. On 24 August 2018 I emailed again asking for an update. I was told the three laser package had shipped and that I had ordered two lightsabers that were out of stock.
I get it that there is a possible language issue but this is not acceptable to me. If a product is not in stock the web site should indicate so. If a product is offered as a substitute it should be in stock. If I agree to accept the substitute product that should mean the order for the substituted product is canceled. Not to mention that when I tried to check on the status of the three laser package they said had shipped the status was preparing for shipping.
While I get it that what I call top tier lasers (say 1w or above) may need extra time to put together a $US12 laser is something I would expect to be ready to ship. As it is it will be close to a month, or possibly more, before an order for three twelve dollar lasers is shipped. This really bums me out.:thinking:
I get it that there is a possible language issue but this is not acceptable to me. If a product is not in stock the web site should indicate so. If a product is offered as a substitute it should be in stock. If I agree to accept the substitute product that should mean the order for the substituted product is canceled. Not to mention that when I tried to check on the status of the three laser package they said had shipped the status was preparing for shipping.
While I get it that what I call top tier lasers (say 1w or above) may need extra time to put together a $US12 laser is something I would expect to be ready to ship. As it is it will be close to a month, or possibly more, before an order for three twelve dollar lasers is shipped. This really bums me out.:thinking:
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