Hi,
negotiations with Yotang failed, they keep on giving me the runaround.
At least I managed to unscrew the beam focusing head. Then I saw one of the quality problems: a quite excentrically positioned first lens of the beam focusing systems (the second lens is mounted adjustable in the unscrewed head). The first lens is glued to the laser head, so it cannot be adjusted (anyway, I will break the glue and remove the lens).:evil:
The strange thing is that even when the green light vanishes completely away there is still plenty of IR and even dark red radiation coming from the aperture. So at least I will have fun in analyzing this thing (with safety goggles of course)
As I promised, here is my negotiation log with Yotang (don't buy there if you want to avoid defective crap ! )
--------------------------------------------------------------------------
Dear Sir
Thanks for your email.
You may misunderstand my mean, I mean all the laser are the same not means
all are defective laser, I mean we can sure all the output power before we
send to our customer, and please believe in us, if
do is our fault, then we will ask the manufacturer to repair or change a new
one to you soon, and we know that you have known whether it is quality
problem or not, right. so please don't worry about it.
Thanks and best regards
YoTang Team
-----Original Message-----
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Wednesday, December 09, 2009 12:51 AM
To: YoTang Team
Subject: Re: RE: RE: Problems with my new laser (Order Number: xxxxx)
Hello team,
after your first reply I expected already been given the runaround once
more. Obviously you are not interested to read my mails carefully, because
you ask things which I clearly ruled out as possible reasons of failure.
There is one important information in your mail:
"we can sure you all the laser is the same"
That means for me that all your lasers are the same CRAP.
So it's spoiled time and money to send you the defective laser back because
I have no hope any more to get a flawless one !!!
It would be ridiculous to accept your silly send back regulations because
you will certainly pretend that the laser is not defective in your "test".
If this "test" is pressing the button for half a second and looking if a
green beam comes out, then the laser will pass such a "test".
So I'm not interested in further arguing with you because it's fruitless !
Of course I will warn all my friends to buy anything from you !!!
A definitely lost customer.
-------- Original-Nachricht --------
> Datum: Tue, 8 Dec 2009 15:23:19 +0800
> Von: "YoTang Team" <support003@yotang.com>
> An: xxxxxxxxxxxxxxxxx
> CC:
support@yotang.com
> Betreff: RE: RE: Problems with my new laser (Order Number: xxxxx)
> Hello xxxxxxx
>
> Thanks for your email.
>
> First, Are you sure the battery are full charged? second, you do
> adjusted the focus? one thing we can sure you all the laser is the
> same, we have test it before send to you, the laser has the same
> function
>
> and power with the video show, if you think that the laser has quality
> problem, ok, we can give you return address, but before we give you
> address, please see our regulation first, after we received your
>
> return laser, we will ask the manufacturer to test, if do have
> problem, then we will ask the manufacturer to prepare or change a new
> one to you and send to you for free, but if the laser doesn't have any
>
> quality problems, then you should pay all the shipping cost and send
> the same one back to you. if you agree, then we can give you return
> address soon.
>
> Thanks and best regards
>
> YoTang Team
>
> -----Original Message-----
> From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Sent: Monday, December 07, 2009 8:58 PM
> To: YoTang Team
> Subject: Re: RE: Problems with my new laser (Order Number: xxxxx)
>
> Hello team,
>
> it's not a matter of focus, that is adjusted right !
>
> The problem is that the laser cannot deliver the advertised power of
> 200 mW but regulates down to a final output of < 5 mW !!!
>
> This could also be caused by a IR pump diode whis has bad thermal
> contact to the heat sink.
>
> YOU SHOULD TAKE THIS SERIOUS ! I WILL DEFINITELY NOT LOVE THIS
> DEFECTIVE LASER !!!
>
> SO PLEASE ANSWER MY QUESTIONS:
> >
> > Do I have a good chance to get a flawless laser if I send my low
> > performing one back to you or do these lasers play all in the same
> > league of questionable very low or defective quality ?
> >
> > In the first case I need to know your regulations about sending a
> > defective article back (your address, is RMA number required, how to
> > avoid double paying of customs tax for the replacement laser, e.g.
> > by adding a repair invoice etc.).
>
> Regards
> xxxxxxxxxxxxxx
>
> -------- Original-Nachricht --------
> > Datum: Sat, 5 Dec 2009 10:56:12 +0800
> > Von: "YoTang Team" <support003@yotang.com>
> > An: xxxxxxxxxxxxxxxxxxx
> > CC:
support@yotang.com
> > Betreff: RE: Problems with my new laser (Order Number: xxxxx)
>
> > Hello xxxxxxx
> >
> > Thanks for your email.
> >
> > Are you sure that the laser is 5mw? after i see your email, i can
> > sure you are not a maser about laser, you know this laser can adjust
> > the focus, it can offer different beam light and power, so i sure
> > you
> >
> > haven't adjusted the focus, we also can sure you that we have tested
> > before send to you and seldom of laser have problems. so just try
> > again, i sure you will love it.
> >
> > Thanks and best regards
> >
> > YoTang Team
> >
> > -----Original Message-----
> > From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> > Sent: Saturday, December 05, 2009 6:47 AM
> > To: YoTang Team
> > Subject: Problems with my new laser (Order Number: xxxxx)
> >
> > Hello Team,
> >
> > I've finally got my new laser out of the customs today and tried it.
> >
> > But I was very disappointed by the output power and its strange
> > behaviour during long operation.
> >
> > At first, I charged the battery for 4 hours (charger LED changed
> > from red to green already after 3 hours).
> >
> > When I then operated the laser, it gave at first a very bright spot
> > for a fraction of a second (maybe the full 200 mW) but then it
> > dimmed at once to an estimated output power of <50 mW.
> > Even worse, on long operation > 1 min., when the laser gets warm,
> > the spot becomes fainter and fainter and then vanishes completely!
> > After some more minutes of operation, when the laser gets to its
> > maximum temperature, the spot reappears and reaches an estimated
> > output power of
> <5 mW!
> >
> > My estimations are based on comparisons with my other green lasers
> > with powers between 5 mW and 125 mW.
> >
> > It's important to know that during the whole operation time the blue
> > indicator LED gave an extremely bright light not dimming at all, so
> > the problem can not be caused by the battery.
> >
> > I think the problem could be located in the regulator circuit of the
> > laser diode or in a badly selected set of crystals for the frequency
> > doubling of the IR primary radiation.
> >
> > My question is:
> >
> > Do I have a good chance to get a flawless laser if I send my low
> > performing one back to you or do these lasers play all in the same
> > league of questionable very low quality ?
> >
> > In the latter case, I would try to open this thing and at least, I
> > would learn something about its configuration, at best, I would
> > repair/tune it up to the full 200 mW...
> >
> > In the first case I need to know your regulations about sending a
> > defective article back (your address, is RMA number required, how to
> > avoid double paying of customs tax for the replacement laser, e.g.
> > by adding a repair invoice etc.).
> >
> > Best regards
> >
> > xxxxxxxxxxxxxxxxxx
> >
> > --
>
> --
> -