Major rant incoming:
I have no proof, but I seriously smell a rat here. As you know, I ordered my RGY scanner which was due for delivery on 2/8, tracking said it was out for delivery. When it didnt arrive I phoned the warehouse and fired a load of F**s into them. to which they replied that was impossible , as it was scanned for delivery, and would promise that it would be delivered tomorrow.
Sure enough it turned up today, I gleefully unpacked it only to notice a load of staining on the case (most of which I removed, but more worringly, the protective window for the scanner was missing, and a load of paint was scratched off behind the scanner.
I Initially thought I was sent a crap unit, so I emailed David Lanling, and in all fairness he replied within the hour asking for some photos of the damage. He swears he personally checked the laser before dispatch and all was good with it, as he knows I will be doing a review on it.
He has now replied saying he will send a new front cover for me and backing panel and is very apologetic about the whole affair (great CS, and hats off to him).
On closer inspection of the packaging, I can see that the original clear tape when it was packaged in China was 1.5" clear tape. However it seems that the whole package was repacked using 2" clear tape over the top.
So my guess is , some thieving little UPS Git has opened it up to have a play on it and damaged it for some reason, prolly in the hope I would send it back for a replacement, so he wouldn't get found out.
Thankfully the laser performs perfectly, and I will have a new front cover to replace in 2 days, but C'mon 24 hours lost somewhere and clear evidence of repackaging???
You don't have to be a rocket scientist to work that one out.
Jase
I have no proof, but I seriously smell a rat here. As you know, I ordered my RGY scanner which was due for delivery on 2/8, tracking said it was out for delivery. When it didnt arrive I phoned the warehouse and fired a load of F**s into them. to which they replied that was impossible , as it was scanned for delivery, and would promise that it would be delivered tomorrow.
Sure enough it turned up today, I gleefully unpacked it only to notice a load of staining on the case (most of which I removed, but more worringly, the protective window for the scanner was missing, and a load of paint was scratched off behind the scanner.
I Initially thought I was sent a crap unit, so I emailed David Lanling, and in all fairness he replied within the hour asking for some photos of the damage. He swears he personally checked the laser before dispatch and all was good with it, as he knows I will be doing a review on it.
He has now replied saying he will send a new front cover for me and backing panel and is very apologetic about the whole affair (great CS, and hats off to him).
On closer inspection of the packaging, I can see that the original clear tape when it was packaged in China was 1.5" clear tape. However it seems that the whole package was repacked using 2" clear tape over the top.
So my guess is , some thieving little UPS Git has opened it up to have a play on it and damaged it for some reason, prolly in the hope I would send it back for a replacement, so he wouldn't get found out.
Thankfully the laser performs perfectly, and I will have a new front cover to replace in 2 days, but C'mon 24 hours lost somewhere and clear evidence of repackaging???
You don't have to be a rocket scientist to work that one out.
Jase
