Received Defect in Lens from Sanwu Lasers, How to contact

[FragrantCat]

I ordered an 80mw 832nm 304 laser from Sanwu and everything was perfect except when powering on the laser for the first time there is a very noticeable defect in the beam as if the lens has been scratched, I have some understanding of lasers like this and tried looking for a replacement lens for it but I don't want to void the warranty with Sanwu of disassembling the laser. I want to know how do I communicate this with sanwu lasers and hopefully receive a new laser head on its own or even a replacement laser of the same type through a warranty? I dont know how to address companies about a problem I had and how to communicate my point so it doesn't seem fraudulent

 

[paul1598419]

I believe Podo is the member here from Sanwu. You might try him here.

 

[FragrantCat]

How do I do that?

 

[paul1598419]

How do I do that?

Go up to the envelope at the top of the page and start a private conversation with him using his user name here.....Podo.

 

[Unown (WILD)]

Podo

laserpointerforums.com

 

[Encap]

Podo is not on LPF very often these days.

Simply email Sanwu and tell of problem and provide your photo.
sanwulasers@gmail.com or send a message via the Sanwu "Contact Us "page on the web site.
https://www.sanwulasers.com/storepage3911802.aspx
Perhaps ask for a replacement lens or to return the laser for repair or replacement .

PS Don't tell them you bought an 832nm laser 304 as you did here. There is no such item