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Received Defect in Lens from Sanwu Lasers, How to contact

FragrantCat

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Dec 23, 2023
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I ordered an 80mw 832nm 304 laser from Sanwu and everything was perfect except when powering on the laser for the first time there is a very noticeable defect in the beam as if the lens has been scratched, I have some understanding of lasers like this and tried looking for a replacement lens for it but I don't want to void the warranty with Sanwu of disassembling the laser. I want to know how do I communicate this with sanwu lasers and hopefully receive a new laser head on its own or even a replacement laser of the same type through a warranty? I dont know how to address companies about a problem I had and how to communicate my point so it doesn't seem fraudulent
 

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Podo is not on LPF very often these days.

Simply email Sanwu and tell of problem and provide your photo.
sanwulasers@gmail.com or send a message via the Sanwu "Contact Us "page on the web site.
https://www.sanwulasers.com/storepage3911802.aspx
Perhaps ask for a replacement lens or to return the laser for repair or replacement .

PS Don't tell them you bought an 832nm laser 304 as you did here. There is no such item
 
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