Welcome to Laser Pointer Forums - discuss green laser pointers, blue laser pointers, and all types of lasers

LPF Donations

Links below open in new window

ArcticMyst Security by Avery

Received Defect in Lens from Sanwu Lasers, How to contact

FragrantCat

New member
Joined
Dec 23, 2023
Messages
2
Points
1
I ordered an 80mw 832nm 304 laser from Sanwu and everything was perfect except when powering on the laser for the first time there is a very noticeable defect in the beam as if the lens has been scratched, I have some understanding of lasers like this and tried looking for a replacement lens for it but I don't want to void the warranty with Sanwu of disassembling the laser. I want to know how do I communicate this with sanwu lasers and hopefully receive a new laser head on its own or even a replacement laser of the same type through a warranty? I dont know how to address companies about a problem I had and how to communicate my point so it doesn't seem fraudulent
 

Attachments

  • 20231223_192411 (1).png
    20231223_192411 (1).png
    583.9 KB · Views: 5





Encap

0
Joined
May 14, 2011
Messages
6,156
Points
113
Podo is not on LPF very often these days.

Simply email Sanwu and tell of problem and provide your photo.
sanwulasers@gmail.com or send a message via the Sanwu "Contact Us "page on the web site.
https://www.sanwulasers.com/storepage3911802.aspx
Perhaps ask for a replacement lens or to return the laser for repair or replacement .

PS Don't tell them you bought an 832nm laser 304 as you did here. There is no such item
 
Last edited:




Top