I ordered a nova x-100 with some accessories (Who can resist the optics holder....) on the first of december. I paid for second day delivery.
I understand that i am starting to complain because it is just a couple days late, but what has been really bothering me is their service department. I've called the number provided on the website about 10 times, all during their business hours, on different days and different times during their hours. Not once have they answered. I've left several voicemails, none of which were returned.
I wouldn't be writing this if the order was from DX or WL, but nova seems to have a reputation for excellence in service, but I don't see any sign of that now.
So, my question is... is this typical for Nova? Has anyone else experienced this recently? Or previously? This is my first time ordering from them, so I have nothing to compare it to other than what i read, but as of now I would be weary of ordering from them a second time simply due to my inability to talk to anyone from the company
I understand that i am starting to complain because it is just a couple days late, but what has been really bothering me is their service department. I've called the number provided on the website about 10 times, all during their business hours, on different days and different times during their hours. Not once have they answered. I've left several voicemails, none of which were returned.
I wouldn't be writing this if the order was from DX or WL, but nova seems to have a reputation for excellence in service, but I don't see any sign of that now.
So, my question is... is this typical for Nova? Has anyone else experienced this recently? Or previously? This is my first time ordering from them, so I have nothing to compare it to other than what i read, but as of now I would be weary of ordering from them a second time simply due to my inability to talk to anyone from the company