I'm not saying you are doing anything wrong or dont know how to handle a business. just saying that if you give good stuff, people will be happy, and more people will follow then.
In the netherlands we have a saying: "als 1 schaap over de dam gaat, volgen er meer".
meaning: if 1 guy gets a good product like orvi, more people will follow.
Just relax, people will come to you automaticly if you keep up this great service^^
And a recommendation:
never switch shipping to UPS....never. they are expensive, and crap.
and when someone puts 30 bucks out of its own pocket, to ensure his customer gets quality.......then he got himself a service no one can beat
I have never heard of any service or company who does that. my compliments for that.