Hey guys, wasn't sure where to put this, but what better place that the thread called Jetlasers, with most of the posts relating to J/L's PL-E Pro 532.
This is a tale of my 1st J/L. I'm a multiple J/L owner, been buying them since Hak introduced (addicted
) me to them almost two years ago.
This all started when I powered up some of my lasers that hadn't been used in a while. I inserted a K.K. 26650 battery in my PL-E 532 500mW.
Powered it up and OH-OH, A very dim dot on the wall, with a large "halo" around it.
I LPM'ed it; a whopping 11mW output!
I went through all the simple fixes, re-charged batteries, new batteries, and even by-passing the tailcap, even though this isn't the "PRO" model, just the PL-E. No luck!
I PMed Hak, who suggested that I contact Gray.
This is where it starts to get good!
Before I could contact Gray,
he PMed me, saying that he had heard that my J/L was not performing properly (when is the last time a company rep. called you first!).
Gray suggested that I return it to him at J/L to diagnose the problem.
Gray then:
- Gave me his complete, correct address.
- Told me how to send it (priority mail express) no, it wasn't cheap, but it had tracking & insurance.
- How much to insure it for.
- What to call the contents on the customs form.
- He even gave me a telephone number to call.
Gray made the whole process as simple as possible. He even apologized for my inconvenience!
***Does everyone out there that is having, or has had trouble with returns at other companies hear that.***
Needless to say J/L received the laser, found a bad module, and replaced it. Not only did he fix the problem, but upgraded my power button to the new metal style (was plastic), also added a diffraction grating, and some lens cloths in the package.
What I find most amazing is that Gray PMed me on Saturday to get my address, and on Sunday night (5/4/14) to get my Phone number for the UPS people, and yesterday (5/6/14) when I got home at 4:00pm, my laser was back home waiting for me!
IMHO, When buying a Chinese laser, it doesn't get any better than Gray & Jetlasers! :beer::beer::beer:
P.S. - The original unit LPM'ed with an average in the upper 500's, and peaked at 647mW. This replacement does on average 669mW, and so far has peaked at 754mW.