You won't be finding it on google.
Their customer data storage is done by eshop@sasa.com. This is a known resource pool for spammers and frudsters. It is in fact blocked/firewalled by a few countries including now in the Republic of Korea.
Also understand that any agreement in PRC is void as consumer protection does NOT exist under Chinese law. Period
Read the bottom agreement. Then understand what you just signed. The below statement is purely lip service.
How did they get your facetime and skype though? And how did you find out the email? not saying you're lying, but your info seems a bit suspicious