If you Google DinoDirect complaints you find more than enough.
this is just one dutch site:
http://translate.google.com/transla...&hl=en&safe=active&biw=1345&bih=673&prmd=ivns
Here is a copy paste from an other tread:
call 650-265-1038 for their 24hr line.
if it says leave a message, then try again, they usually pick up the second time.
I don't care anymore they will get a claim its as simple as that.
The first order i placed was for a 447 1w laser but i saw allot of bad from DinoDirect on differnt fora and lost confedence.
I send them this mail 3x and still no responce, finaly they did and this is our mail contact.
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My 1e mail
Hello there,
I want to cancel this order i made an mistake, can you please stop the
transaction!
With best regards,
-------------------------------------------------
awnser DinoDirect:
Thanks for your mail.
We will cancel your order. Hope we can keep the chance to do the deal.
> Could you please choose another item from our website as the replacement?
> Or we would like to offer you $140 giftcard. You can use it to purchase
> items from our website next time. Please contact us for a full refund for
> the duplicate order if you do choose neither of the above two suggestions.
>
Your earlier replied will be highly appreciated
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My awnser
Hello there,
Thats very generous from you.
I like to order these items;
UltraFire WF-501B Flashlight Pressure Pad Switch - DinoDirect.com
8 Shaped Aluminum Aiming Sight Scope Mounts for Rifle - DinoDirect.com
x2
UltraFire 16340 880mAh 3.6V Li-ion Battery 2 Pcs - DinoDirect.com
UltraFire 3.7V 2600mAh 18650 XSL Protected Rechargeable Li-ion Battery 2 Pcs - DinoDirect.com
V
532nm 100mW Mini Flashlight Style Green Laser Pointer 850 - DinoDirect.com
SC 8.4V 2500mAh Ni-MH Rechargeable Battery Pack € 10.06 x 4
Totall
with best regards,
----------------------------------------------
Awnser DinoDirect
Dear
Thanks for purchasing on our store: DinoDirect
We do regret for any inconvenience caused! A new package will be shipped as soon as possible.The package includes the following item(s):
SC 8.4V 2500mAh Ni-MH Rechargeable Battery Pack € 10.06 x 4
UltraFire 3.7V 2600mAh 18650 XSL Protected Rechargeable Li-ion Battery 2 Pcs € 8.21 x 1
V’Point 3X 25 Centre Angle Division Sighting Rifle Scope € 30.49 x 1
532nm 100mW Mini Flashlight Style Green Laser Pointer 850 € 10.44 x 1
Please take a note of the new order number PN768253-DD.We never charge you any money on the new order.
Best Regards,
DinoDirect Support Team
Instant 24x7 Customer Service
Online Shopping For Your Needs With WorldWide Free Shipping - DinoDirect.com
-------------------------------------------------------
My Awnser:
The order is incomplete please make sure you change it before shipping!
This email is send 3 times, than i put this in
If you dont respond again i wil contact PayPal and ask for a refund.
With best regards,
The order is incomplete, this is the order i made at Sunday, 29 may, 2011 1:28 pm;
............
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No awnser for days.
3e and last mail if there is still no response i will contact paypal!
And i did
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Awnser Dinodirect after the claim from Paypal.
Dear,
We feel sorry to get your dispute and hear your problem. We hope you can understand that the number of orders placed on our website during these days is soaring high, so the stocking period will be a little longer. Would you like a gift card of $150 for the order?
However, if you are not willing to wait and do not want the gift card, we are also glad to cancel the order for you and issue you a full refund because your satisfaction always comes first.
Look forward to your reply.
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my final awnser:
Hello,
I dont know how busy it is at DinoDirect because you don't tell me, if you
did i would untherstand.
As for the giftcard, i will accept it if its a gift on top of the order i
already made, and if the order i made will be send out.
If thats not the case please wire the monney back to my paypal account today.
With best regards,
--------------------------------------------------------------
This last mail was 3 days ago still no awnser and no refund, the totall time waisted after the order is more than 2 weeks and is still not shipped and there is still no refund.............
Thats it for DinoDirect