Arthur Fonzerelli
New member
- Joined
- Mar 21, 2022
- Messages
- 7
- Points
- 3
I recently bought a new 304, 445nm 1600 mw laser from Sanwu.
Before buying I did a lot of research and read a lot of reviews. Sanwu was Among my pick of 5 top contenders who imo were all pretty equal.
I ended up choosing Sanwu and regret it. After receiving my new laser , I was very disappointed to say the least when it wouldn’t work. I contacted customer service via text. They responded the following day. I immediately replied and they would not respond until 5 days later when I emailed and text my opinion of their customer support.
I was finally able to get it to turn on for a brief second before it went dead again. I was able to get it to turn on just a few times and it always immediately went out. Now it will not turn on at all. I am assuming a bad connection somewhere?
Since Feb 28 when customer service last responded to me until now March 21, I have text/ emailed 5 times with no response.
They’re a pretty on the ball company when it comes to taking your money. But when time to deliver a service/merchandise that you paid for they are anything but on the ball.
Very surprised that there are positive reviews about this racket of a company. I would find it hard to believe that this is an isolated incident. They must have a big family leaving positive reviews. I shall review my honest experience with Sanwu everywhere I can find to leave a review.
I also had no choice but to dispute the charge with my credit card company today in order to get a refund. I work hard for my money and will not let any scam of a company take it.
Before buying I did a lot of research and read a lot of reviews. Sanwu was Among my pick of 5 top contenders who imo were all pretty equal.
I ended up choosing Sanwu and regret it. After receiving my new laser , I was very disappointed to say the least when it wouldn’t work. I contacted customer service via text. They responded the following day. I immediately replied and they would not respond until 5 days later when I emailed and text my opinion of their customer support.
I was finally able to get it to turn on for a brief second before it went dead again. I was able to get it to turn on just a few times and it always immediately went out. Now it will not turn on at all. I am assuming a bad connection somewhere?
Since Feb 28 when customer service last responded to me until now March 21, I have text/ emailed 5 times with no response.
They’re a pretty on the ball company when it comes to taking your money. But when time to deliver a service/merchandise that you paid for they are anything but on the ball.
Very surprised that there are positive reviews about this racket of a company. I would find it hard to believe that this is an isolated incident. They must have a big family leaving positive reviews. I shall review my honest experience with Sanwu everywhere I can find to leave a review.
I also had no choice but to dispute the charge with my credit card company today in order to get a refund. I work hard for my money and will not let any scam of a company take it.
