Qume,
It was most likely to be a error within the laser pointer it self.
Dragonlasers is quality which is great.
My freind who unfortunately moved back to New Zealand,
has many lasers from dragonlasers and all of them work up to there standerd if not higher. This guy must of got unlucky and brought a broken one but after he returned it i wonder what happend.
Also i got my freind to meter his 50mw viper and it put out 55mw.
Sorry to say this guy brought a dud. Which dragonlasers will fix.
Also this RHD guy seems to have no luck lol.
Anyway dragon lasers is quality their 1w Spartan is just pure quality better then WickedLasers.
Atleast we manage to get the item you payed for and not wait a bloody year.
Anyway,
Dragonlasers doesnt remove negative comments they let their customers read EVERY review this 50mw malfunction is on their facebook page for all their fans to see and they do leave it on their. So i wouldn't be to worried about this one - off situation im sure dragonlasers would improve if it has anymore problems.
Anyway read this quote,
from dragon lasers facebook page,
Dragonlasers Welcome to DL's fanpage Rowan.
We shipped you an underspec laser which is our bad. We will fix that by replacing it or refunding you when you ship it back. You are not happy with paying for return shipping costs. Having to pay return for return shipping is a bit harsh but we clearly state this in our return policy which you accepted so it is fair.
Threatening to make a credit card chargeback because we are sticking to this policy that you originally accepted is unethical and tantamount to theft. I suggest we keep communicating by email to find a better solution to this problem