Old 07-08-2008, 09:52 AM #1
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Default DX refunds

So DX tells me to send my broken DX150mw laser back to them and they will arrange "replacement and reimbursement for your return postage". Does this mean I can't get a refund or does it mean I get to choose between a replacement or refund when they recieve the package...


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Old 07-08-2008, 09:57 AM #2
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Default Re: DX refunds

It means when you send them back the package and give them proof of shipment, they well send you back a new laser and pay for the shipping both ways
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Old 07-08-2008, 10:04 AM #3
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Default Re: DX refunds

I'm screwed :'( (I'm in Australia). I asked the DX support lady to make sure I get a refund instead of a replacement. Guess she didn't listen :'(

EDIT: I even sent her this link to show that importation of lasers are banned in Australia. http://www.customs.gov.au/webdata/re...erPointers.pdf
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Old 07-08-2008, 10:06 AM #4
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Default Re: DX refunds

But if the laser doesnt arrive back in 21 days, you can ask for a re-fund anyway .
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Old 07-08-2008, 10:08 AM #5
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Default Re: DX refunds

Quote:
Originally Posted by Diachi
But if the laser doesnt arrive back in 21 days, you can ask for a re-fund anyway . *
The problem is if I get caught trying to import the laser I get fined $110,000
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Old 07-08-2008, 10:10 AM #6
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Default Re: DX refunds

Do you reckon they will listen if I leave a note in the package saying &quot;DO NOT SEND ME A REPLACEMENT LASER! Laser importation is banned in Australia and therefore it is illegal for you to send me a replacement laser. Please send me a refund instead, my paypal account is _________. Thank you for your support.&quot;
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Old 07-08-2008, 10:17 AM #7
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Default Re: DX refunds

well you could try that, but generally they dont care about the recieved package, if you keep proof of shipment thats enough, even if they dont recieve it , what I would do is show your proof of shipment in the ticket and say thats my proof of shipment, I would like a refund
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Old 07-08-2008, 10:20 AM #8
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Default Re: DX refunds

Quote:
Originally Posted by Diachi
well you could try that, but generally they dont care about the recieved package, if you keep proof of shipment thats enough, even if they dont recieve it , what I would do is show your proof of shipment in the ticket and say thats my proof of shipment, I would like a refund
Yeah maybe I'll ship it by tracked airmail. Then I should be able to get a refund almost instantly.
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Old 07-08-2008, 10:22 AM #9
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Default Re: DX refunds

Mmm Hmm , thats what I would do.

Just remembered I need to check my ticket, my mum lost my shipping reciept until yestarday, so thats over a month since it shipped, maybe I will get it back finally
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Old 07-08-2008, 10:27 AM #10
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Default Re: DX refunds

Lol hope you get your replacement from DX soon.
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Old 07-08-2008, 10:48 AM #11
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Default Re: DX refunds

Me to, its been a long enough wait , got 3 more lasers coming from them just now anyway :P
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Old 07-08-2008, 03:09 PM #12
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Default Re: DX refunds

I just thought of a great idea! If they try to send me a new laser, I can just cancel that order and request a refund like normal right?
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Old 07-08-2008, 04:49 PM #13
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Default Re: DX refunds

probably yes, or you could just ask for a refund when you show them proof of shipment
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