- Joined
- Oct 4, 2010
- Messages
- 42
- Points
- 8
I want to commend Eitan at Sci-Fi Lasers for his exceptional customer service. Today I received an Arcane 2.0 1000mW red laser. Initially I thought that it had no focusing lens, because the end-piece could unscrew and instead of a lens attached to the middle, there was just a hole. The laser beam was about one meter wide at a distance of three meters!
I sent Eitan (MrTheJoker301 here) an email questioning him about the "missing" lens. He responded immediately, saying that he was on the road but would get back to me in a couple of hours when he got home. Just one hour later, he sent me a detailed message. We sent a half-dozen emails back and forth over the space of 30 minutes, with him requesting photos of the laser. He realized that the focusing ring simply had become unscrewed from the threaded lens barrel and told me how to reattach it. Immediately thereafter my laser was sharply focused, burning happily!
Congrats to a straight-up guy and a great vendor. I would (will?) do business with him again, and I heartily recommend him.
Mike
I sent Eitan (MrTheJoker301 here) an email questioning him about the "missing" lens. He responded immediately, saying that he was on the road but would get back to me in a couple of hours when he got home. Just one hour later, he sent me a detailed message. We sent a half-dozen emails back and forth over the space of 30 minutes, with him requesting photos of the laser. He realized that the focusing ring simply had become unscrewed from the threaded lens barrel and told me how to reattach it. Immediately thereafter my laser was sharply focused, burning happily!
Congrats to a straight-up guy and a great vendor. I would (will?) do business with him again, and I heartily recommend him.
Mike
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