Don't buy anything from Ledshoppe. They sell garbage and never respond to e-Mails. A $5 eBay pen will have the same or better performance for a fraction of the price. As to the repairs, you have to isolate the problem. Take it apart and use an IR camera, such as a Sony Nightshot™ to see weather there is any infrared emission. The IR if present is very powerful, so you also need IR safety glasses to protect your eyes. If there is no IR, it's either the driver board or the IR diode. If there is IR present, then you'll have to search the forums for crystal alignment. Ideally you should have safety glasses that block 808nm, 1064nm, and 532nm. Such safety glasses will cost as much as several of those laser pointers. If you attempt any of this without safety glasses and get blinded, it's your own fault and don't say we didn't warn you.