Be happy you got something to play with instead of nothing to play with, if just a hobby level need.
Maybe you got a second from their trial and error of problem ridden production of low end product experimenting-maybe not?
It realty doesn't matter much what the Lasence sells or isn't selling of wobbly product technology and production problems in the real laser world. I get the pretty clear impression from reports about Lasence that they are in part funded by several levels of China gov grants and investment and have to show at least a little progress for the $s made available to them, so...
The low quality Lasence stuff is what it is, not particularly marketable low end, low cost, stage and novelty laser lighting is not worth much attention even by Lasence. A sample piece sold here or there to laser hobby people as a curiosity is meaningless in terms of the $$$ needed to operate and keep the doors open.
In the global scheme of the real world laser business, the dollar value of all the laser pointers combined sold annually by all sellers is mostly insignificant --- to laser hobby and enthusiasts even less so.
The global Laser market was valued at USD 1,747.7 million in 2020 and will reach USD 2,014.9 million by the end of 2027, growing at a CAGR of 2.4% during 2022-2027
Lasence is way out of the mainstream of any serious and credible laser maker that addresses the real world needs and uses of same. Lasence is a relatively insignificant Chinese laser company.
You can't expect too much of them for the very little $s spent.
You are lucky they sold you anything at all of not fully developed or otherwise product to fiddle with of that level of product.
Order 1,000 for ASAP delivery or 10,000 of them every 6 months or a year -now you matter to them , not much, but at least a little if they can supply reliably, depending.
For normal available wavelengths of high quality DPSS lasers, with an established market and a world wide need, sales, and use see CNI web site
http://www.cnilaser.com/ are 545nm, 550nm, 555nm, 556nm, 561nm, 577nm, 579nm, 582nm, and 585nm