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Im in a similar boat except i am behind in the process because i had to deal with and go around a complete dolt of a customer service supervisor. i still am not able to get an address and RMA number and i am not going to fight them for it. i have asked twice and not gotten the info. so i am...

You know what the return process is like with Lasersman? Its like a legal negotiation. Its not about actual customer service and following your own company policies. Its presenting walls and being an obstacle course that the customer has to work through with the hope that its going to work out...

In my case the box was beat up and the corners were broken. it was not a dino direct box or taped up with branded tape. the laser was put in a loose crappy single layer bubble sleeve with 300mW on a label on it. i ordered a 500mw. so it was a complete shipping fiasco.

I have a request. Can those of you with the lasers from the group buy post a picture of the laser dot at a distance so we can see the quality of the dot? perhaps shoot it with one of the lenses from some laser goggles in front of the camera to get better detail. it would really help to see a few...

I don't think that is correct. also 500mw is not high power at least in my books. The specs say TEM00. Look at the spot shots in my post, its clearly broken either way. and its also "certified power guarantee" and after about 2 seconds is drops consistently under 500mw. no matter how you cut it...

Like I said I don't feel at all that we should have to pay any more for this. Its not our fault that the lasers were delivered out of spec/not working properly. it would be different if they were fine for awhile and then started to die. i could accept that could be wear and tear and so another...

Peaks were around 520mw and quickly dropped down to 450mw within a fairly tight range and then down from there. also mine appears to be operating in TEM01 or at least not TEM00.

I received an email from them telling me to mail it back to them at my expense and once they get it they will assess and either refund or replace. This is NOT acceptable to me as I would have to pay about $40 to ship it back and that is surface via canada post. I then have to wait over a month...

ok LPKath, looking forward to it. canyou please tell them to pack it well. nothing should be able to shift around. there should br a good amount of bubblw wrap all around the laser, not just one layer - at least 4 layers and more to make things not shift.

^^^ Conceivably a portable unit is one you can move around. so everything they sell is portable. the statement is neither relevant nor defined. I will likely ask for a dispute opened tomorrow but I will give them until tomorrow to respond. Likely even if they respond I will open a CC dispute...

Also from past experience with CC disputes, its incumbent on the vendor (Lasersman in this case) to be clear about their policies. any confusion is their responsibility typically. More important is that in other areas of the site where their refund policy and warranty are stated, there is no...

rhd, where did you get these quotes? are those actually from their site or did you create those as an example? if they are on their site can you post the links to where those statements are? that would help. thanks.

That is exactly what I got as well. Then I emailed back without all the detail saying "it doesn't work i want a refund" and they offered me the $10 coupon. My take on it was that the person who got the email has no knowledge or focus on customer service and send out this canned emailed as if the...

fine so we think each other are jerks. i can live with that. by the way I see you negative repped me. I am not going to neg rep you because that is not what the rep system is for or about and its frankly childish to do so. however you have stated that what you want to get out of this is a...

Woohoo! Harsh, rhd, harsh! Name calling and profanity. well done! ;) I took offence to you suggesting I give Lasersman more of a chance to follow through on their policies when they clearly violated them right off the bat. My expectation was that you, as a laser enthusiast like myself, would...

I absolutely 100% disagree, rhd. The reasons are obvious: at this point LPKath is requesting that I "fight" with them to get their attention and she is working it from her angle. Frankly, its wasting my time and based on the terms that I entered this with (their policies) I am now being treated...

You don'y have to wreck their reputation. with customer service like they have given you and I they have wrecked it themselves. all you have to do is communicate your factual experiences. Advice: take a record of everything! screen shots from their site, of your order, anything you don't have a...

hi rhd. I appreciate your advice but their policies are clearly stated on their site and the expectations of how they will respond to a request for a refund are very precise and clear, that being "Q10: Is there a return policy? Yes, if you are not satisfied with the product within 7 days of...

Hello all. Bad news. I am going to have to issue a credit card dispute against Lasersman. Here is the email trail. I wish you all the best with your purchases. I will be posting in all available forums and sites not to business with Lasersman in any way as they will not provide the customer...

I just ran my 500mw through some tests. Graphs below. Graph descriptions above the graph. Tested with Kenometer Pro + Ophir Bottom line: out of spec. Looking at the first graph, the average is 471mw and you can see the last half of the run its just under 500mw. The start-stop graphs shows again...