Berni
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- Joined
- Sep 9, 2010
- Messages
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I tested lvyilaser customer service for Lvyilaser 445nm 1W , you can read on Lvyilaser page :
We guarantee that all products enjoy 1 year warranty
I sent this mail >>>
Received laser, however I have used the laser a few times for just a few seconds each time and after shutting it off when i turn it on now the laser light that is emmited is extremely dim. Batteries (2 x 16430 ) are brand new and full charged, so its not the baterries.
First lvyizhongguo mail >>
we’ve tested the outgoing products before we sent them, and since now only you’ve got problem, to be honest with you, normally we don’t provide free maintenance, but you can send to us for repair, and you have to pay the double freight by yourself. You should pay me about 25$, because currently we don’t have profit at all for this product, and you should have knew this. Please understand each other.
My reply :
I must paid $25 + return freight !!!
Its your conception for service garanty.
Another solution :
I tested your laser , 445 diode is dead (very weak ).
You can send me a new 445 diode.
How much i should pay ?
Please understand each other.
Second lvyizhongguo mail >>
Hello, you send us first, now it’s not sure there’s problem in the laser tube. If there’s no problem with the one we received from you, we’ll maintain it freely and send back to you, and you have to pay only 25$. If there’s any problem with the tube, and it needs to be replaced, please pay 50$. Thanks, don’t be worry now, cos’ we’re not sure yet if there’s any problem with the tube.
Conclusion :
You send your laser that as NO problem, must paid $25 + double shipping . Your laser as a default, 445 led need to change, must paid $50 + double shipping.
Unbelievable, no ?
Bernard
We guarantee that all products enjoy 1 year warranty
I sent this mail >>>
Received laser, however I have used the laser a few times for just a few seconds each time and after shutting it off when i turn it on now the laser light that is emmited is extremely dim. Batteries (2 x 16430 ) are brand new and full charged, so its not the baterries.
First lvyizhongguo mail >>
we’ve tested the outgoing products before we sent them, and since now only you’ve got problem, to be honest with you, normally we don’t provide free maintenance, but you can send to us for repair, and you have to pay the double freight by yourself. You should pay me about 25$, because currently we don’t have profit at all for this product, and you should have knew this. Please understand each other.
My reply :
I must paid $25 + return freight !!!
Its your conception for service garanty.
Another solution :
I tested your laser , 445 diode is dead (very weak ).
You can send me a new 445 diode.
How much i should pay ?
Please understand each other.
Second lvyizhongguo mail >>
Hello, you send us first, now it’s not sure there’s problem in the laser tube. If there’s no problem with the one we received from you, we’ll maintain it freely and send back to you, and you have to pay only 25$. If there’s any problem with the tube, and it needs to be replaced, please pay 50$. Thanks, don’t be worry now, cos’ we’re not sure yet if there’s any problem with the tube.
Conclusion :
You send your laser that as NO problem, must paid $25 + double shipping . Your laser as a default, 445 led need to change, must paid $50 + double shipping.
Unbelievable, no ?
Bernard
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