- Joined
- Feb 14, 2012
- Messages
- 479
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- 0
So as some are aware O-like has gone down hill, and fast. Many members here lately have received broken lasers. They have stopped shipping in the white laser boxes, instead they put your laser in a black holder for you to strap to your belt and put in a paper package. The bubble wrap is pretty much non existent. They also mark is as a cheap $25 flashlight... So you know it gets tossed around like no tomorrow.
My laser arrived broken, So i sent them an email. They responded by telling me to ship it back and they will ship me a replacement. They also told me to to then let them know how much shipping cost so they could refund me. So I went to post office. Shipping with tracking international cost $38... BUT i figured since they asked me to let them know they were aware of how much it would cost. So i shipped it off, then sent them an email about shipping cost. Susie then tells me that is way too expensive and I was suppose to let her know how much shipping cost before I shipped it off. She said I should have used regular shipping and it would have been way cheaper. Well sorry Susie, but you are wrong. They told me that is way too much money and that they still have to ship me another $89 laser at their cost...
After talking more i agreed to bite half the $38 if they agreed to ship me out my laser the next day and with better packaging. They agreed. Then failed to ship it on time as promised. After my laser arrived THEN they shipped my replacement. I then asked them for my refund since the broken laser arrived at their location... They acted dumb and said they shipped my replacement as requested and what else am I talking about... They denied agreeing to my refund. When i told them I have all the emails of them agreeing to pay they then said their paypal account was down. I was told to wait 7-14 days for their account to get fixed before they could issue the refund. Well by that time the 45 day period for paypal protection would be up and they could just say "O well, we don't want to pay you for the refund." So i filed a claim, they never responded. A week later paypal awarded me my refund. O-like has since not responded to a single email, nor have they apologized for trying to screw me over.
If you do a bit of searching on here you will find I am not the onyl one with this issue. The past few months O-like has messed up big time. Unless you are willing to risk your expensive laser to be shipped in a paper envelope and having to pay $38+ for shipping back, I would stay away from this company until they get their crap fixed.
Sorry for the long rant, just dont want to see any other members go threw the annoying BS i did.
My laser arrived broken, So i sent them an email. They responded by telling me to ship it back and they will ship me a replacement. They also told me to to then let them know how much shipping cost so they could refund me. So I went to post office. Shipping with tracking international cost $38... BUT i figured since they asked me to let them know they were aware of how much it would cost. So i shipped it off, then sent them an email about shipping cost. Susie then tells me that is way too expensive and I was suppose to let her know how much shipping cost before I shipped it off. She said I should have used regular shipping and it would have been way cheaper. Well sorry Susie, but you are wrong. They told me that is way too much money and that they still have to ship me another $89 laser at their cost...
After talking more i agreed to bite half the $38 if they agreed to ship me out my laser the next day and with better packaging. They agreed. Then failed to ship it on time as promised. After my laser arrived THEN they shipped my replacement. I then asked them for my refund since the broken laser arrived at their location... They acted dumb and said they shipped my replacement as requested and what else am I talking about... They denied agreeing to my refund. When i told them I have all the emails of them agreeing to pay they then said their paypal account was down. I was told to wait 7-14 days for their account to get fixed before they could issue the refund. Well by that time the 45 day period for paypal protection would be up and they could just say "O well, we don't want to pay you for the refund." So i filed a claim, they never responded. A week later paypal awarded me my refund. O-like has since not responded to a single email, nor have they apologized for trying to screw me over.
If you do a bit of searching on here you will find I am not the onyl one with this issue. The past few months O-like has messed up big time. Unless you are willing to risk your expensive laser to be shipped in a paper envelope and having to pay $38+ for shipping back, I would stay away from this company until they get their crap fixed.
Sorry for the long rant, just dont want to see any other members go threw the annoying BS i did.
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