I've been reading posts on this forum for long today and I've seen that really many people don't like Wicked Lasers for many different reasons, like their long shipment time and bad support. I have never bought from them, but from what I can see their lasers are of excellent quality. The long shipment time is mainly due to customs or because they have to process many orders. They have a support community which is active, and they also support customers through Facebook comments on the product pages. So what am I missing?