thats what I was trying to say. DX will at least replace some crap if it arrives destroyed or smashed (happnened to me once, dunno if DX replace all crap or only replace 'premium' clients crap.. )
DX has always made good on any problems I've had. I have absolutely zero complaints with their customer service.
Except speed I suppose. They're slow. But every site like DX is slow, so I hestitate to call that a complaint. As far as I'm concerned, DX (the people, the site, the service) are very trustworthy. As far as their products go, its the same stuff every other Chinese gadget site sells. Same disclaimers and complaints obviously apply.
Having said that, if they do favour "premium clients", I would have surely landed myself in that category years ago. :shhh:
when I said "premium client" I mean't 'someone who wastes >$1000 in a month'. I'm a 'dropshipper' (laser unrelated) so when a GPS arrived damaged, they replaced without even wanting to see pics, just like:
Me: My GPS arrived with the LCD screen broken and leaking..
DX: Oh, Dealextreme is sorry for this. Can you send your most recent order so we can add a new one for free?
DX: Added sucessfully! (DX Has closed this ticket)