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Rayfoss or Rayflopp?!?!?

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On september 28 this year i ordered a simple 100 mw 532nm laser pointer from rayfoss for about $80.00. not bad, ive had two other lasers from them in the past year. since this laser has "shipped" on October 4th and arrived in singapore october 7th, i have recieved NO further shipping updates. My inquiries with the company comforted me some and led me to wait another two weeks still with NO update. As of october 24th i have requested a refund which i was informed will not process until 35 days after original shipping date (October 4th). It is now November 9th, a full 35 days after apparent "shipping", i have received no refund yet and have not received any return emails from Rayfoss. Ive given them my time and money for nothing and i want some compensation immediately. Let me know if any of you guys have heard or had any similar troubles.
 

InfinitusEquitas

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There were chinese holidays right around the time you ordered, but generally rayfoss is ok on actually sending out products.

If you can, open a dispute with your credit card or paypal.
 

lasersbee

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^^^ Ditto....

Contact them again and state that is what you will do
if they do not send a refund within 48 hours.


Jerry
 
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just dispute and claim
if they didnt ship it, you get your money back
if they shipped with tracking, then you will get your laser
win-win
 
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thanks a bunch guys! i just needed to know of any other trouble with rayfoss. i appreciate the feedback. i did get in touch with them and got half of my refund, they said il get the rest in 2 months if they cant not figure out the shipping error. thanks again!
 
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Hey guys, i got my laser in the mail yesterday 12/4. rayfoss came through, though i really didn't expect to see it come. as far as the laser is concerned, it works great havent put it on LPM. now i just wonder if they reshipped it or if it was just processing in a black hole in Singapore. haha! thanks to all for confidence boost
 

InfinitusEquitas

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Taking forever to actually ship things out seems to be an annoying trend with many chinese companies lately.

Glad you finally got the laser though.
 

lasersbee

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thanks a bunch guys! i just needed to know of any other trouble with rayfoss. i appreciate the feedback. i did get in touch with them and got half of my refund, they said il get the rest in 2 months if they cant not figure out the shipping error. thanks again!
Hey guys, i got my laser in the mail yesterday 12/4. rayfoss came through, though i really didn't expect to see it come. as far as the laser is concerned, it works great havent put it on LPM. now i just wonder if they reshipped it or if it was just processing in a black hole in Singapore. haha! thanks to all for confidence boost
Since you received your Laser... did you send back the 50% refund
that Faona (RayFoss) who is a member here sent you...:thinking:

That would only be fair....IMO :beer:


Jerry
 
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i have not sent a refund back to them. i just emailed rayfoss today to let them know. Il let you know what their response is
 




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