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Ordered from Rayfoss.. no tracking number? EDIT: Laser Recieved!

CJRhoades

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So after getting screwed a few times by focalprice on cheap lasers I decided to try buying from a more legit seller. After reading up a bit about companies I looked around for a cheap but still good 100mw green laser and decided to go with this from Rayfoss.

I made the order on the 13th and got an email from paypal on the 14th requesting a payment to be made to Rayfoss. I sent the payment and got a confirmation from paypal on the same day. On the next day (15th) I sent an email to Rayfoss asking when I might get a tracking number for my order. I haven't heard from them since. Is that normal or should I be sending off more emails? I'm a little worried that I sent $75 to a company and haven't heard a single thing back in 5 days.
 
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Dave91

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Re: Ordered from Rayfoss.. no tracking number?

Yes it's normal don't worry sometimes they take a little while to respond, which doesn't mean they aren't already shipping the product. You should be hearing from them soon.
 

Sohil

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Re: Ordered from Rayfoss.. no tracking number?

Hi,

I would not count on getting a tracking number soon.

I have been having some serious trouble with Rayfoss. I ordered my laser on January 30, and they said it would ship on the 8th because of CNY. I said ok, and Febuary 10 came without any word of a laser. I e-mailed them and they said that their engineer was late coming back from his hometown. They said it will ship the 12th. On the 14th, there was no sign of a shipping number, so I emailed them again. Faona said that the IR filters were out of stock (I had asked for one) and they will get them the 18th. I said forget the filter and ship it already. Faona said it will ship in 24 hours. 48 hours later, no tracking number. I e-mailed her again saying I want to cancel the order, and she said it has already shiped on the 17th. However, she said that she does not have the tracking number yet, and will send it to us when she gets it (she said it should come later today, meaning later on the 17th). We have not gotten any message from them since. Something tells me this is a scam, so be careful ordering from these people.

I will post a reply when and if I ever get a tracking number.

--Sohil
 

Leodahsan

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Re: Ordered from Rayfoss.. no tracking number?

@Sohil
Again? I've already said they are not scam. Anyone can search the forum and read good and bad reviews about they.
 

Sohil

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Re: Ordered from Rayfoss.. no tracking number?

@Sohil
Again? I've already said they are not scam. Anyone can search the forum and read good and bad reviews about they.
Then can you please explain why I have not gotten my tracking number 2 days after the laser "shipped"?

--Sohil
 

Leodahsan

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Re: Ordered from Rayfoss.. no tracking number?

Uuuh.. because when you order with DHL, the courier comes to your house/store, gets the product, and ship it 2 or 3 days later, then sends to you (to Faona in this case) the tracking number and just then she re-sends the number to you.
Thats just me then, I don't care with the tracking number. If the laser isn't here in 40 days I'll be disputing the payment with paypal and ordering from another store, thats all. Nobody is gonna die by this, and this never happened before, no reason to happen now, just stop claiming that a company is a scammer if you don't have real facts about your statements. If she don't sends you the tracking number in more time, then you have the right to do it, you just waited 2 days.

and FYI I'm in no way affiliated to they.
 

Sohil

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Re: Ordered from Rayfoss.. no tracking number?

Fine, I will wait until Monday morning and then post here the status of my laser.

--Sohil
 

Leodahsan

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Re: Ordered from Rayfoss.. no tracking number?

Thanks for listening politely. Read da copy pasta
Just beware with the China local time; here is 1pm and there should be evening or even night.
GMT dude, GMT.

Rayfoss said:
From: rayfoss.com@hotmail.com
To:
Subject: RE: Website down
Date: Sat, 19 Feb 2011 14:44:47 +0000

Hello Leo,

Yes,the parcel been collected by Fedex HK agent here...

Please allow me to update you the online tracking information on or before the comming Monday.

Since the parcel need go to HK for entrance Fedex HK porcess center firstly then there will generate the valid online number.

Will be back by next email soon!

Any further questions please feel free let us know!

Thanks and regards,
www.rayfoss.com
Faona
 

Sohil

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Re: Ordered from Rayfoss.. no tracking number?

Hmmmm this is what I got:

Rayfoss said:
Hello Sohil,

Fedex agent has collected the parcel away and the parcel will arrive HK process center for the online trackcing number later today...I am pushing the post agent for the number now...once I got I would update in return!


Thanks and regards,
www.rayfoss.com
Faona
She did not tell me an exact date :(

--Sohil
 

Leodahsan

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Re: Ordered from Rayfoss.. no tracking number?

Nah, she is one person for many orderings worldwide. She may got confused. I've read on reviews of many things with DHL, all state that 2 or 3 days after the collecting of the package, the tracking nbr comes. I'm in no worry. ;)
 

snoutke

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Re: Ordered from Rayfoss.. no tracking number?

Hmmmm this is what I got:



She did not tell me an exact date :(

--Sohil
Just be patient and wait. You will get your laser eventually. No need flooding rayfoss with emails. They are dealing with other orders as well, not only with your order.
 

Sohil

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Re: Ordered from Rayfoss.. no tracking number?

Well Monday is now over (in China), and still no tracking number.

@Leodahsan did you get your tracking number yet?

--Sohil
 

Kookapeli

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Re: Ordered from Rayfoss.. no tracking number?

Rayfoss is a Legit company I have ordered a few thing from there before, just be patient and they will come as Leodahsan said Faona can only do so much on her own :)
 

Leodahsan

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Re: Ordered from Rayfoss.. no tracking number?

@Sohil
Faona asked me a "tax number" or something like that, yesterday. I didn't know what was, she started searching for me and said today she wanted my CPF (Natural Persons Register). I don't know if other countries require such information.
 

Kookapeli

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Re: Ordered from Rayfoss.. no tracking number?

Nope, nothing like that has been asked of me ???
 

Leodahsan

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Re: Ordered from Rayfoss.. no tracking number?

I think it is only required in Brazil. You should ask DHL about it (if any code is necessary for shipping items from China to UK)... ;)
 




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