Optotronics Issue ( Fixed )

[José Luciano]

I purchased a +30 mW 532 nm laser from Optotronics and it is weaker than my 10 mW 532 nm. The beam quality is not well either. Yes, I used fresh batteries, and no, I didn’t take it apart. No, I did not mix them up either.


Update: I was able to speak with the owner and the customer service was great. This issue has been solved.


+30mW


10mW

 

[GSS]

Did you try contacting them first?
Call them during their business hours by phone as iv'e talked to the owner Jack directly before.

 

[CurtisOliver]

That laser looks faulty. Like GSS said, contact Optotronics and they will help you out.
They will likely send you another unit.

 

[Encap]

What they said above^^^

Optotronics has and excellent reputation and the owner Jack is a good guy. He will sort out the problem and make it right.

 

[paul1598419]

Yikes! That does look bad. You will have to wait until the holiday is over, but I would definitely contact them and add these photos to your email.