I'll let people know how this turns out, but I'm beginning to be on the verge of recommending against buying anything from o-like, because this purchase was substandard early on, and is getting increasingly sketchy.
Unfortunately I had a somewhat similar experience.
They also claimed that they never got the laser, even though tracking showed it as delivered on a monday... with attempted delivery on the previous saturday, and actual delivery on the following business day(the monday). I gave them a week until after the laser showed as delivered until I actually contacted susie via chat.
Since I paid for insurance I was also going to file a claim, and just get my money back but lo and behold Susie decided to ship me out a replacement "before" getting the original laser back. The episode left a very sour taste for me.
The only bright side is, the replacement laser is in spec, and works very well.
Also just fyi... it took 20-25 days, and was showing the same exact status via singpost until I actually received a pickup notice.