- Dec 4, 2007
Hi everyone, my Dad recently bought me a X-15 from Novalasers as a Christmas gift. I love the laser, don't get me wrong, but I would like to exchange it for a better one. I have contacted the company through phone and by email however they have yet to respond to me. I looked through there website and noticed they have a 7 day refund policy and a three month warranty, yet it says nothing about exchanges. It also says that they have to receive the laser by the 7th day, that means i would have to ship it by Tuesday or Wednesday to get it to them by Thursday, if I'm lucky. :-/ Does anyone know if they will even let me exchange it? IE: get $100 store credit to put towards a better one. I think Wicked Lasers has a policy like that, but I have never bought from them, nor do I plan on doing so. Anyways, any help on what I should do would be appreciated.