S
SenKat
Guest
HERE is the latest debacle from Aixiz, and it has me (and some of YOU, by proxy) pretty well pissed off BAD.
I ordered more empty modules on the 7th of October, with the intentions of giving away a few extras to those folks that had to wait extra time to receive theirs - and of course, it was to be shipped via USPS PRiority shipping. On Monday, the 15th of OCtober, I still had not received them, so I sent an email to Chuck at Aixiz, and received this reply,
(at around 10:41am)
"Greg,
I think we just plain messed up. Xia is checking it now. Either way, it will get out today. I will also refund your shipping charges.
Sorry for the problem and thank you for bringing it to our attention.
Chuck "
So, I was thinking to myself, Okay....they'll make it right, I should have it Wednesday by the latest ! Well, Teusday at 3:34pm, I received an email - one of those automated boogers that says, "We've shipped your crap via USPS Priority, blah blah blah..." So much for getting my modules in the mail "Today" {As in Monday} Damnit. More delays - oh well, at LEAST they are inbound, YAY !!! Start the clock again...Tick, Tock, Tick, Tock....well, they are 3 hours away from where I live if you drive SLOW - and every time Pseudo and I have exchanged packages, we have gotten them pretty much next day service {Most of the time} Tick, Tock...Wednesday...nada....Thursday, I check the mail box, and there are two small packages from Aixiz in there....uhm, nowhere NEAR the 100 modules I ordered, but I thought, hey - maybe they sent me a partial shipment ! YAY ! I tore into them, and one was a package that Marianne ordered to be shipped to me, 1 635nm modules SWEET ! The other package had a single 150mw 808nm module in the package. Hmmmmmm.....They acknowledge the fact that they screwed up, and are giving me free shit now ? NOPE The delivery confirmation number listed on the package coresponded with the email I received Tuesday. DAMNIT !!
Okay, to summarize, I HOPE to be be able to talk to Chuck tomorrow, as he emailed me back after I notified him of the HUGE screw up, not to mention the fact that they charged Marianne for USPS Priority shipping, and sent it FIRST CLASS. That is theft - they charged her for priority and sent it CHEAPER. I am really getting discouraged with these folks, and felt the need to warn EVERYONE about the level of service you can expect from them in regards to buying stuff.
Their first major screw up was promising it would go out on Monday, and then waiting two more days before it even left their facility - and THEN it was the wrong item. So.................stay tuned, I may be able to make someone a pretty decent deal on a 808nm 150mw module ! LOL
I ordered more empty modules on the 7th of October, with the intentions of giving away a few extras to those folks that had to wait extra time to receive theirs - and of course, it was to be shipped via USPS PRiority shipping. On Monday, the 15th of OCtober, I still had not received them, so I sent an email to Chuck at Aixiz, and received this reply,
(at around 10:41am)
"Greg,
I think we just plain messed up. Xia is checking it now. Either way, it will get out today. I will also refund your shipping charges.
Sorry for the problem and thank you for bringing it to our attention.
Chuck "
So, I was thinking to myself, Okay....they'll make it right, I should have it Wednesday by the latest ! Well, Teusday at 3:34pm, I received an email - one of those automated boogers that says, "We've shipped your crap via USPS Priority, blah blah blah..." So much for getting my modules in the mail "Today" {As in Monday} Damnit. More delays - oh well, at LEAST they are inbound, YAY !!! Start the clock again...Tick, Tock, Tick, Tock....well, they are 3 hours away from where I live if you drive SLOW - and every time Pseudo and I have exchanged packages, we have gotten them pretty much next day service {Most of the time} Tick, Tock...Wednesday...nada....Thursday, I check the mail box, and there are two small packages from Aixiz in there....uhm, nowhere NEAR the 100 modules I ordered, but I thought, hey - maybe they sent me a partial shipment ! YAY ! I tore into them, and one was a package that Marianne ordered to be shipped to me, 1 635nm modules SWEET ! The other package had a single 150mw 808nm module in the package. Hmmmmmm.....They acknowledge the fact that they screwed up, and are giving me free shit now ? NOPE The delivery confirmation number listed on the package coresponded with the email I received Tuesday. DAMNIT !!
Okay, to summarize, I HOPE to be be able to talk to Chuck tomorrow, as he emailed me back after I notified him of the HUGE screw up, not to mention the fact that they charged Marianne for USPS Priority shipping, and sent it FIRST CLASS. That is theft - they charged her for priority and sent it CHEAPER. I am really getting discouraged with these folks, and felt the need to warn EVERYONE about the level of service you can expect from them in regards to buying stuff.
Their first major screw up was promising it would go out on Monday, and then waiting two more days before it even left their facility - and THEN it was the wrong item. So.................stay tuned, I may be able to make someone a pretty decent deal on a 808nm 150mw module ! LOL