- Joined
- Apr 22, 2009
- Messages
- 401
- Points
- 28
Well the title pretty much says it all. I am sick of getting similar but inferior items from them, and sick of buying something that says its in stock, only to see that on the orders page it went backorder.
Toward the end of Novemeber I cancelled and requested refunds on 2 orders that I made which went backorder, one for several hosts and the other for several battery chargers. One of those orders was placed in September and it had been on backorder for 2 months, the other in October and had just passed the one month mark.
I then bought the exact same itmes on eBay from other chinese sellers, and have already received both.
When DealExtreme had not issued a refund or responded to my request after 1 week, I filed a PayPal dispute on Dec. 3.
When they failed to respond to the dispute I escalated it to a claim on Dec. 8.
Today is the last day they have to respond, and as of now they have not bothered to do so. So I am guessing that after today PayPal will review the claims and issue the refunds.
I don't know about anybody else, but I feel ignoring unhappy customers and taking money for products you don't have and cannot deliver within a reasonable amount of time, then failing to refund that money when asked to do so is pretty piss poor.
They may be cheap and have a huge inventory, but when half of everything you buy goes backorder, and you can find the same products elsewhere for the same price or a few penneys more and get them delivered quickly, from a seller who actually appreciates your business, the DealExtreme megastore appeal rapidly dininishes.
The next time I will buy anything from DealExtreme is the day that ice cubes go on sale in hell!
Toward the end of Novemeber I cancelled and requested refunds on 2 orders that I made which went backorder, one for several hosts and the other for several battery chargers. One of those orders was placed in September and it had been on backorder for 2 months, the other in October and had just passed the one month mark.
I then bought the exact same itmes on eBay from other chinese sellers, and have already received both.
When DealExtreme had not issued a refund or responded to my request after 1 week, I filed a PayPal dispute on Dec. 3.
When they failed to respond to the dispute I escalated it to a claim on Dec. 8.
Today is the last day they have to respond, and as of now they have not bothered to do so. So I am guessing that after today PayPal will review the claims and issue the refunds.
I don't know about anybody else, but I feel ignoring unhappy customers and taking money for products you don't have and cannot deliver within a reasonable amount of time, then failing to refund that money when asked to do so is pretty piss poor.
They may be cheap and have a huge inventory, but when half of everything you buy goes backorder, and you can find the same products elsewhere for the same price or a few penneys more and get them delivered quickly, from a seller who actually appreciates your business, the DealExtreme megastore appeal rapidly dininishes.
The next time I will buy anything from DealExtreme is the day that ice cubes go on sale in hell!