That's not good. I remember buying decals about a year or so ago for my 532nm PL-E, which I don't have anymore & customer service was great! Decals got to me in about 1 week and were pretty good. It sucks to hear such a great place isn't working as it used toI ordered some nice looking decals from innovative lasers but it was a while ago and I never got my decals. They will not reply to my emails so I guess its time to look elsewhere. Anybody have good places to purchase decals?