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DragonLasers 655 fixing checklist

Hap

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I've decided to make a thread showing step by step & how long it takes for my 655 labby to arrive at DL, get fixed & get back to me.

Im doing for others(in case they ever need to return or fix an item & what to expect) but also to keep me seeing how progress is going along.


Checklist:

Contacted DragonLasers concerning repairs being needed & received RMA #: Done on 8/16/2015

Item shipped via USPS: Done on 8/17/15

Item received by DragonLasers: Done on 8/31/15

Repairs done by DragonLasers and shipped back to me: Done on 9/22/2015

Item received back & working: Done on 10/01/2015

:beer:

-Alex
 
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Hap

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Updated: Item shipped on 8/17/15

-Alex
 

APEX1

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Thanks for sharing Alex!!! What did CNI say? If I'm correct even though you bought it from DL doesn't CNI have to be the one to fix it???
Edit: just seen your shipping it to DL lol guess that answers my question
 
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Hap

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Thanks for sharing Alex!!! What did CNI say? If I'm correct even though you bought it from DL doesn't CNI have to be the one to fix it???
Edit: just seen your shipping it to DL lol guess that answers my question
Haha, yep it has to be shipped to DL(which most likely will send it to CNI).

I'll keep you updated :)

-Alex
 

Hap

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Seems like the labby will be in DL's hands next week. My laser is halfway to being back in room showing off it's photons! :D

-Alex
 

Hap

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Update, DL has received the labby :beer:

-Alex
 

Encap

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Update, DL has received the labby :beer:

-Alex
Good news---so now the question is if they will repair or replace it as defective under warantee or will they charge you for the repair because the damage was done by you not connecting it and operating it properly which caused the damage. Will be interesting to see how they handle the situation.
 

Hap

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Good news---so now the question is if they will repair or replace it as defective under warantee or will they charge you for the repair because the damage was done by you not connecting it and operating it properly which caused the damage. Will be interesting to see how they handle the situation.
DL said they would do repairs free of charge for me.

-Alex
 

Pman

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I don't understand the lunch comment...
This was a good idea Alex. Can't REP you yet:(
 

Gabe

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I don't understand the lunch comment...
This was a good idea Alex. Can't REP you yet:(
Hak was pointing out how he felt the thread may have been useless, what with him making a new thread for every little detail. I understand where he's coming from, but I'm fine with it. It's natural for someone to get super anxious for a laser to arrive ;)
 




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