- Joined
- Nov 4, 2014
- Messages
- 1,146
- Points
- 63
Ive been thinking about getting one the past few weeks and have some hard earned extra money coming in from side work and I sold some paintings. After reading a recent review about Dragon Lasers 50mW 589 and CNI's not getting back to me yet with a price quote I thought I was ready to pull the trigger and order the Spartan. But then Clansley informed me that among the myriad of happy Spartan owners I have read reports and reviews from there were a couple not so nice threads I should read and I am very glad I did.
Bottom line, RHD and Atomcrox got screwed pretty bad by Dragon Lasers which is a disappointment because the only other viable option is twice the price. When Clansley first linked these threads my initial thought was, "okay 2 un happy customers but dozens of very happy ones probably wont dissuade my buying choice" but it has.
On one hand my concerns with choosing DL is the more UN-likely than likely event that I get a problem under spec 589 and have to deal with getting the run around, screwed, or forced to file a claim with Paypal. On the other hand, lets say I get a good one, well I'm giving my hard earned money to a company that chose to lose customers over shipping charges and even tried to not fully refund the purchasing price with some pretty shady further run around and what sounds to me like intentional lies.
I'm not okay with this for a couple reasons. I don't support bad business practices and possible dishonesty, and I don't mind paying more for not only quality but more important to me, customer service and integrity. But, it is a lot more money and I have to look at that realistically and not radically. I'm not made of the stuff and it doesn't grow on tress here in Oregon.
Any company stupid enough to screw two well respected long time members of the leading laser hobby communities forum gives me concern. Granted , I understand that the odds are I will get a good laser and also that most people here have had great service from DL but the 2 people that didn't IMO really got done wrong. This is exactly why in business one dissatisfied customer will out weigh 100 happy ones. Its basic business 101.
So now I will sit on this all for a few days. I don't like to make important decisions from emotional responses. I will wait for CNI's quote as well as send DL a pretty thorough email. Its only a hard choice because we aren't talking about 20-30% price difference but rather double. So is CNI's cutomer service as good as I have read about here? Also I would appreciate feedback or your thoughts if you care to, opinions, facts whatever you think may be helpful for a person deciding which company to go with
.
I am aware CNI no longer ships to the USA. My wifes family is in Birmingham England so can have it shipped there then to me. I already cleared this with CNI on chat.
Bottom line, RHD and Atomcrox got screwed pretty bad by Dragon Lasers which is a disappointment because the only other viable option is twice the price. When Clansley first linked these threads my initial thought was, "okay 2 un happy customers but dozens of very happy ones probably wont dissuade my buying choice" but it has.
On one hand my concerns with choosing DL is the more UN-likely than likely event that I get a problem under spec 589 and have to deal with getting the run around, screwed, or forced to file a claim with Paypal. On the other hand, lets say I get a good one, well I'm giving my hard earned money to a company that chose to lose customers over shipping charges and even tried to not fully refund the purchasing price with some pretty shady further run around and what sounds to me like intentional lies.
I'm not okay with this for a couple reasons. I don't support bad business practices and possible dishonesty, and I don't mind paying more for not only quality but more important to me, customer service and integrity. But, it is a lot more money and I have to look at that realistically and not radically. I'm not made of the stuff and it doesn't grow on tress here in Oregon.
Any company stupid enough to screw two well respected long time members of the leading laser hobby communities forum gives me concern. Granted , I understand that the odds are I will get a good laser and also that most people here have had great service from DL but the 2 people that didn't IMO really got done wrong. This is exactly why in business one dissatisfied customer will out weigh 100 happy ones. Its basic business 101.
So now I will sit on this all for a few days. I don't like to make important decisions from emotional responses. I will wait for CNI's quote as well as send DL a pretty thorough email. Its only a hard choice because we aren't talking about 20-30% price difference but rather double. So is CNI's cutomer service as good as I have read about here? Also I would appreciate feedback or your thoughts if you care to, opinions, facts whatever you think may be helpful for a person deciding which company to go with
.
I am aware CNI no longer ships to the USA. My wifes family is in Birmingham England so can have it shipped there then to me. I already cleared this with CNI on chat.
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