plexus
0
- Joined
- Dec 9, 2007
- Messages
- 441
- Points
- 28
I really wanted to make some lasers that take into account gaps that I have experienced myself with laser builds. so I set out to build some real quality 3W 9mm 445s using sinner's nice copper head hosts. I put considerable time into them, hand machining copper heat sinks for the build. I put them up for sale for my cost plus a nominal amount extra for the labour involved.
We all know the issues and risks with buying/selling lasers especially between countries. I am in canada. I wanted to facilitate as smooth and easy going a transaction as possible, so both me and the buyers can rest assured. I offered tracking, insurance and the option to ship in 2 boxes instead of one. Depending on what the buyer wants to spend on shipping, they can choose the options. Either way, and before payment is made, I point out explicitly that I can not be held responsible for the shipment once it leaves my hands. The reason for this is customs - I have no control over customs.
I sold 3 of these lasers. the 2nd and 3rd went to the same person. after getting the laser they told me their friend wanted one too. so the same guy made his shipping choice (no tracking, no insurance, 2 boxes - just like the first one i sent him) and I shipped it off. granted I shipped it a little later than I planned to because of a mix up on my end, but it went out 2 weeks after he paid. I shipped to the address he provided.
The packages have been in the mail for 3 weeks now, which is not really enough time to conclude they are lost. However, the buyer opened a paypal dispute.
Now, here I am trying to accommodate the toppsy turvy world of buying and selling laser pointers using the experience I have learned myself as a buyer on here. Did I make a mistake by offering these options to the buyer? I didn't want to demand paypal as a gift because its against various policies. I also thought I did what I needed to in order to cover myself while trying to make the transaction smooth for the buyer.
I am really upset and disappointed that even though the buyer said they accepted all the risks based on their own choices (I can share the emails if you want) they opened a dispute anyway. And now I am likely going to have to lose this money. In some ways I feel like I was scammed. Did the buyer use paypal's rules against me by asking me to ship to a different address? Did the buyer know that even though they agreed to the risks they knew they could open a dispute anyway? Did the buyer know that without tracking and insurance and everything else, they could get the laser and still open a dispute and get their money back?
For those of you that have been through this, any advice? The value is $310US.
We all know the issues and risks with buying/selling lasers especially between countries. I am in canada. I wanted to facilitate as smooth and easy going a transaction as possible, so both me and the buyers can rest assured. I offered tracking, insurance and the option to ship in 2 boxes instead of one. Depending on what the buyer wants to spend on shipping, they can choose the options. Either way, and before payment is made, I point out explicitly that I can not be held responsible for the shipment once it leaves my hands. The reason for this is customs - I have no control over customs.
I sold 3 of these lasers. the 2nd and 3rd went to the same person. after getting the laser they told me their friend wanted one too. so the same guy made his shipping choice (no tracking, no insurance, 2 boxes - just like the first one i sent him) and I shipped it off. granted I shipped it a little later than I planned to because of a mix up on my end, but it went out 2 weeks after he paid. I shipped to the address he provided.
The packages have been in the mail for 3 weeks now, which is not really enough time to conclude they are lost. However, the buyer opened a paypal dispute.
Now, here I am trying to accommodate the toppsy turvy world of buying and selling laser pointers using the experience I have learned myself as a buyer on here. Did I make a mistake by offering these options to the buyer? I didn't want to demand paypal as a gift because its against various policies. I also thought I did what I needed to in order to cover myself while trying to make the transaction smooth for the buyer.
I am really upset and disappointed that even though the buyer said they accepted all the risks based on their own choices (I can share the emails if you want) they opened a dispute anyway. And now I am likely going to have to lose this money. In some ways I feel like I was scammed. Did the buyer use paypal's rules against me by asking me to ship to a different address? Did the buyer know that even though they agreed to the risks they knew they could open a dispute anyway? Did the buyer know that without tracking and insurance and everything else, they could get the laser and still open a dispute and get their money back?
For those of you that have been through this, any advice? The value is $310US.