Old 09-29-2010, 01:13 AM #1
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
Default Getting in touch with rayfoss.

I need to get in touch with rayfoss. I placed an order with them exactly one month ago today. I have not heard anything about my order and I don't even know if it's been shipped yet. Does anyone know how to get in touch with them? I sent an email to rayfoss.com@hotmail.com, and also added that address to MSN, but they're never on MSN. Thanks.


mfo is offline   Reply With Quote


















Old 09-29-2010, 01:21 AM #2
Banned
 
Join Date: May 2010
Location: Australia
Posts: 1,362
Rep Power: 0
TTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond repute
TTerbo TTerbo is offline
Banned
 
Join Date: May 2010
Location: Australia
Posts: 1,362
Rep Power: 0
TTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond repute
Default Re: Getting in touch with rayfoss.

rayfoss hasnt been on MSN for a while but aparently in china they are having all their special "holidays" so orders are backed up

cheers
TTerbo is offline   Reply With Quote
Old 09-29-2010, 01:24 AM #3
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
Default Re: Getting in touch with rayfoss.

Quote:
Originally Posted by TTerbo View Post
rayfoss hasnt been on MSN for a while but aparently in china they are having all their special "holidays" so orders are backed up

cheers
I see. Do you know when they end by any chance? I want my stuff already, shouldn't take a month to receive from China.
mfo is offline   Reply With Quote
Old 09-29-2010, 01:29 AM #4
Banned
 
Join Date: May 2010
Location: Australia
Posts: 1,362
Rep Power: 0
TTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond repute
TTerbo TTerbo is offline
Banned
 
Join Date: May 2010
Location: Australia
Posts: 1,362
Rep Power: 0
TTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond reputeTTerbo has a reputation beyond repute
Default Re: Getting in touch with rayfoss.

nar sorry i have no idea.
i was just talking to faona on MSN about it and she said they had holidays coming up so they would be a bit backed up for a while.
i dont even know what holidays they are
TTerbo is offline   Reply With Quote
Old 09-29-2010, 01:42 AM #5
LaserNate's Avatar
Member
 
Join Date: Sep 2010
Location: Minneapolis
Posts: 30
Rep Power: 0
LaserNate is on a distinguished road
LaserNate LaserNate is offline
Member
LaserNate's Avatar
 
Join Date: Sep 2010
Location: Minneapolis
Posts: 30
Rep Power: 0
LaserNate is on a distinguished road
Default Re: Getting in touch with rayfoss.

I ordered a laser on the 9th, and it hasn't come yet. I emailed Faona about it and she said she would include a charger in my package. She also said something about the moon festival backing up orders.
LaserNate is offline   Reply With Quote
Old 09-29-2010, 01:46 AM #6
bootleg2go's Avatar
Class 2M Laser
 
Join Date: Nov 2006
Posts: 656
Rep Power: 1748
bootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond repute
bootleg2go bootleg2go is offline
Class 2M Laser
bootleg2go's Avatar
 
Join Date: Nov 2006
Posts: 656
Rep Power: 1748
bootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond repute
Default Re: Getting in touch with rayfoss.

Quote:
Originally Posted by TTerbo View Post
nar sorry i have no idea.
i was just talking to faona on MSN about it and she said they had holidays coming up so they would be a bit backed up for a while.
i dont even know what holidays they are
It's a 1 week holiday called "national day" that begins on October 1st and runs through the 7th.
I would say it's very strange that they say things would be backed up before they even have 1 day off, usually the backup would happen when they get back to work in a week.
Either way, there is no excuse for them not to ship the item for an entire month.
bootleg2go is offline   Reply With Quote
Old 10-02-2010, 09:01 PM #7
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
Default Re: Getting in touch with rayfoss.

Quote:
Originally Posted by bootleg2go View Post
It's a 1 week holiday called "national day" that begins on October 1st and runs through the 7th.
I would say it's very strange that they say things would be backed up before they even have 1 day off, usually the backup would happen when they get back to work in a week.
Either way, there is no excuse for them not to ship the item for an entire month.
Exactly, I sent an e-mail before their holidays began, and I'm very close to filing a claim with paypal. I'm giving them until the 4th to reply and even then I still might. It's never taken me so long to get something from China and I must say I'm pretty disappointed in rayfoss. I don't even know when/if they shipped it as of now, and I have no clue when it'll even arrive. As I said, the order was placed on August 28th which was WELL before their holidays started.
mfo is offline   Reply With Quote
Old 10-02-2010, 09:41 PM #8
LaserNate's Avatar
Member
 
Join Date: Sep 2010
Location: Minneapolis
Posts: 30
Rep Power: 0
LaserNate is on a distinguished road
LaserNate LaserNate is offline
Member
LaserNate's Avatar
 
Join Date: Sep 2010
Location: Minneapolis
Posts: 30
Rep Power: 0
LaserNate is on a distinguished road
Default Re: Getting in touch with rayfoss.

Mine was shipped on the 27th, and it hasn't arrived
I sent payment on the 9th.
LaserNate is offline   Reply With Quote
Old 10-03-2010, 12:15 AM #9
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
Default Re: Getting in touch with rayfoss.

Quote:
Originally Posted by LaserNate View Post
Mine was shipped on the 27th, and it hasn't arrived
I sent payment on the 9th.
18 days to ship something? That's unacceptable....I can understand it taking that long to from the time they ship it to the time it arrives at your house...

Edit: I filed a dispute a while. If they don't answer me within seven days I'm escalating it to a claim.

Last edited by mfo; 10-03-2010 at 12:20 AM.
mfo is offline   Reply With Quote
Old 10-03-2010, 01:18 AM #10
LaserNate's Avatar
Member
 
Join Date: Sep 2010
Location: Minneapolis
Posts: 30
Rep Power: 0
LaserNate is on a distinguished road
LaserNate LaserNate is offline
Member
LaserNate's Avatar
 
Join Date: Sep 2010
Location: Minneapolis
Posts: 30
Rep Power: 0
LaserNate is on a distinguished road
Default Re: Getting in touch with rayfoss.

I'll be going with o-like next time, I think :/
LaserNate is offline   Reply With Quote
Old 10-03-2010, 01:25 AM #11
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
Default Re: Getting in touch with rayfoss.

Quote:
Originally Posted by LaserNate View Post
I'll be going with o-like next time, I think :/
It's a tough call. Rayfoss has a pretty good reputation around here, and I must say their prices are rather decent. At this point in time, I'm still willing to do business with them. We'll see how this plays out.
mfo is offline   Reply With Quote
Old 10-04-2010, 10:32 PM #12
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
Default Re: Getting in touch with rayfoss.

Well, it turns out that USPS are the morons to blame. Faona emailed me back with a tracking #, and it turns out my package has been sitting in my post office since....hold on now...SEPTEMBER 8th 2010!

How the HELL can USPS be so incompetent as to let a package sit in their facility unnoticed for a month? God I hate USPS....
mfo is offline   Reply With Quote
Old 10-04-2010, 11:24 PM #13
bootleg2go's Avatar
Class 2M Laser
 
Join Date: Nov 2006
Posts: 656
Rep Power: 1748
bootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond repute
bootleg2go bootleg2go is offline
Class 2M Laser
bootleg2go's Avatar
 
Join Date: Nov 2006
Posts: 656
Rep Power: 1748
bootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond reputebootleg2go has a reputation beyond repute
Default Re: Getting in touch with rayfoss.

Quote:
Originally Posted by mfo View Post
Well, it turns out that USPS are the morons to blame. Faona emailed me back with a tracking #, and it turns out my package has been sitting in my post office since....hold on now...SEPTEMBER 8th 2010!

How the HELL can USPS be so incompetent as to let a package sit in their facility unnoticed for a month? God I hate USPS....
Hi MFO,
Glad you got it, but it's not USPS's fault it's set there.
They gtry to deliver only 1 time and at that time they leave a note of attempted delivery. It's possible the note got lost ie. taken from your door by some kid or something.
They will then hold the package for 30 days and return it to the sender. A few more days and it would have been shipped back to RF.

I think RF is partially responsible for never giving you a tracking number, if they had you would have known right away it was being held at the PO.

All's well that ends well.
bootleg2go is offline   Reply With Quote
Old 10-04-2010, 11:37 PM #14
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
Default Re: Getting in touch with rayfoss.

Quote:
Originally Posted by bootleg2go View Post
Hi MFO,
Glad you got it, but it's not USPS's fault it's set there.
They gtry to deliver only 1 time and at that time they leave a note of attempted delivery. It's possible the note got lost ie. taken from your door by some kid or something.
They will then hold the package for 30 days and return it to the sender. A few more days and it would have been shipped back to RF.

I think RF is partially responsible for never giving you a tracking number, if they had you would have known right away it was being held at the PO.

All's well that ends well.
The mailboxes where I live have a lock that only the post office and my family can open. A notice of failed delivery was never left. The tracking # confirms this as well. It never said out for delivery or notice left.
mfo is offline   Reply With Quote
Old 10-04-2010, 11:43 PM #15
532 with Envy's Avatar
Class 3R Laser
 
Join Date: Jun 2010
Location: Somewhere between Here and THere
Posts: 1,491
Rep Power: 1031
532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute
532 with Envy 532 with Envy is offline
Class 3R Laser
532 with Envy's Avatar
 
Join Date: Jun 2010
Location: Somewhere between Here and THere
Posts: 1,491
Rep Power: 1031
532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute532 with Envy has a reputation beyond repute
Default Re: Getting in touch with rayfoss.

I had a similar thing with USPS....got a FINAL notice for the FIRST time in the mail box....went to the post office and the lady there told me that I should...."...if your expecting a package just check here every now and then..." WOW!!! I thought their job was to deliver....so I feel your pain MFO...
__________________
_______________________________________________

337.1nm Home Built TEA Laser
HeNe lasers a'plenty.Plus that nice one in the avatar
594nm Melles Griot HeNe
594nm Trius Engineering HeNe
405nm handhelds (diy)
445nm handhelds (diy)
473nm B&W Tek lab style
488nm.40mW Multi-Line Argon Ion laser.....(with thanks to Dave)
515nm Argon Ion laser 40mW
532nm lab style 100mW+handhelds (diy)
543nm Melles Griot HeNe
674nm lab style..500mW
808nm 40W FAP diode array
Kimmon IK4123R-B Helium-Cadmium laser and matching power supply.(with great thanks to Event_Horizon!)(Non-working head...PM me if you have one or information)
532 with Envy is offline   Reply With Quote
Old 10-05-2010, 12:53 AM #16
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
mfo mfo is offline
Banned
 
Join Date: Jul 2009
Location: NYC
Posts: 3,403
Rep Power: 0
mfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these partsmfo is infamous around these parts
Default Re: Getting in touch with rayfoss.

Quote:
Originally Posted by 532 with Envy View Post
I had a similar thing with USPS....got a FINAL notice for the FIRST time in the mail box....went to the post office and the lady there told me that I should...."...if your expecting a package just check here every now and then..." WOW!!! I thought their job was to deliver....so I feel your pain MFO...
Oh trust me, I'm prepared to get into an argument with these morons tomorrow.
mfo is offline   Reply With Quote
Reply





Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



























Privacy Policy | Advertising Disclaimer | Terms of Use


 


All times are GMT. The time now is 02:17 AM.


Powered by: vBulletin
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO
Privacy Policy | Advertising Disclaimer | Terms of Use
Copyright (C) 2017 Laser Pointer Forums, LLC