Old 10-01-2010, 01:36 AM #1
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Thumbs down Wicked Lasers - lying about tracking info

Hey guys,

ordered my arctic on 14th June 2010, have been told it has now shipped (after chasing them constantly)

one staff member told me it shipped on 27th September, another told me 26th September .. i guess thats okay.

however when i asked them for a tracking number i recieve this reply.

Quote:
Hello,

Here is the number from shipping.
UPS/EMS Number: J394
Thanks for the order!


Joe N.
Best regards,
Wicked Lasers
Customer Service
J394 ????? what the hell kind of tracking number is that ?

so not only do they lie about order statuses, but now they are lying about tracking numbers too

seriously dissapointed


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Old 10-01-2010, 01:38 AM #2
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Default Re: Wicked Lasers - lying about tracking info

That is why I canceled my order! Good luck!
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Old 10-01-2010, 01:42 AM #3
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Default Re: Wicked Lasers - lying about tracking info

Quelle Surprise....

I canceled my June order 2 weeks after I paid for it
when they told me the 1st lie....


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Old 10-01-2010, 01:56 AM #4
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Default Re: Wicked Lasers - lying about tracking info

yeah Jerry i thought i was past all of their bullshit, but it seems not.

so i dont even know if it HAS shipped :S

at least living in new zealand they wont be able to just give me a generic tracking number with 'stuck in customs' or something
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Old 10-01-2010, 04:11 AM #5
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Default Re: Wicked Lasers - lying about tracking info

Hey ReaperZ, I am in the same boat as you. I ordered mine on June 14th, and I have an order number around 492xx. My last communication consisted of the following:

> Date: Tue, 21 Sep 2010 04:20:01 +0000
> CC:
> From: support@wickedlasers.com
>
> Hi Matthew,
>
>
> We sincerely apologize for all the delays and inconveniences.
>
> Our G2 production was temporarily delayed. Our production facilities are now working non-stop to make up for this delay so we can ship out orders that were due last week as soon as possible.
>
> All orders within the 49xxx range will be shipped out this coming week.
>
>
> Best Regards,
>
> Iya Trinidad
> Customer Support Team
> Wicked Lasers

I followed up with a question to confirm that what she meant by "This coming week" would be this week, and she confirmed the following:

> Date: Tue, 21 Sep 2010 04:52:06 +0000
> CC:
> From: support@wickedlasers.com
>
> Hi Matthew,
>
>
> Yes that will be next week, again we are sorry for the inconvenience.
>
>
> Best Regards,
>
> Iya Trinidad
> Customer Support Team
> Wicked Lasers

Since then of course, I have heard nothing. I sent an email early today asking where it was, and no response. I am about fed up as well, and I signed up here in hopes of making some connections to get a 1w 445 through some of the experts here.

I'll wait another week, and then find someone else that wants my money more.
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Old 10-01-2010, 04:18 AM #6
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Default Re: Wicked Lasers - lying about tracking info

There's a CHANCE copy/paste failed on them, but who knows lol
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Old 10-01-2010, 04:39 AM #7
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Default Re: Wicked Lasers - lying about tracking info

I apologize to add this unpleasant information, but apparently the CBP offices on the west coast are onto the 1 watt laser imports despite their being FDA approved. I've read at least 5 posts now where people in CA are receiving their packages with this sticker on it:



Again just FYI... If this topic is in another thread please redirect me, I hadn't seen it. I also hope this customs taking lasers trend doesn't continue.
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Old 10-01-2010, 04:54 AM #8
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Default Re: Wicked Lasers - lying about tracking info

You got a package with that tape on it and no laser?

FYI it is not FDA approved, they just say that!
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Old 10-01-2010, 05:04 AM #9
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Default Re: Wicked Lasers - lying about tracking info

I haven't gotten my S3 yet but you are correct.. The people who've had this happen recently explained that they've contacted their local customs office (SFO seems to be the worst on this) & their issues are 'being worked on'. I am following all of this because naturally it's one more thing for me to worry about since ordering from WL back in June
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Old 10-01-2010, 05:10 AM #10
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Default Re: Wicked Lasers - lying about tracking info

Usually they just take the whole thing and notify the person that they have it.
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Old 10-01-2010, 05:23 AM #11
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Default Re: Wicked Lasers - lying about tracking info

I guess they found a cruel, new way to notify people. We'll see what comes of this and/or if WL will honor their double money back guarantee if customs doesn't play nice in the end
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Old 10-01-2010, 05:29 AM #12
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Default Re: Wicked Lasers - lying about tracking info

Thats the first time I have seen that guarantee. Goodluck! I hope you get it!

Keep us informed!
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Old 10-01-2010, 06:35 AM #13
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Default Re: Wicked Lasers - lying about tracking info

Absolutely, I will post more info as I hear or read about it.
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Old 10-01-2010, 02:12 PM #14
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Default Re: Wicked Lasers - lying about tracking info

Quote:
Originally Posted by danefex View Post
I apologize to add this unpleasant information, but apparently the CBP offices on the west coast are onto the 1 watt laser imports despite their being FDA approved. I've read at least 5 posts now where people in CA are receiving their packages with this sticker on it:



Again just FYI... If this topic is in another thread please redirect me, I hadn't seen it. I also hope this customs taking lasers trend doesn't continue.
So they know how to stop Lasers but not Illegal Aliens??
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Old 10-01-2010, 02:25 PM #15
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Default Re: Wicked Lasers - lying about tracking info

Quote:
Originally Posted by electron View Post
So they know how to stop Lasers but not Illegal Aliens??
Apparently customs doesn't have any offices down by the boarder nor enough stickers to wrap around the heads of the illegals sneaking in....... so yes
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Old 10-01-2010, 04:38 PM #16
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Default Re: Wicked Lasers - lying about tracking info

Quote:
Originally Posted by danefex View Post
I guess they found a cruel, new way to notify people. We'll see what comes of this and/or if WL will honor their double money back guarantee if customs doesn't play nice in the end
Hi Danefex,
I highly doubt anyone will get the double money back guarantee or even get their money back period. I heard through the grapevine a couple weeks ago that WL hasn't been paying their vendors and is about to fold.
We shall see.

Last edited by bootleg2go; 10-01-2010 at 04:40 PM. Reason: spelling/content
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