What is Warranty for Lvyilaser >>> READ !!!

Berni said:

I tested lvyilaser customer service for Lvyilaser 445nm 1W , you can read on Lvyilaser page :

We guarantee that all products enjoy 1 year warranty

I sent this mail >>>

Received laser, however I have used the laser a few times for just a few seconds each time and after shutting it off when i turn it on now the laser light that is emmited is extremely dim. Batteries (2 x 16430 ) are brand new and full charged, so its not the baterries.

First lvyizhongguo mail >>

we’ve tested the outgoing products before we sent them, and since now only you’ve got problem, to be honest with you, normally we don’t provide free maintenance, but you can send to us for repair, and you have to pay the double freight by yourself. You should pay me about 25$, because currently we don’t have profit at all for this product, and you should have knew this. Please understand each other.

My reply :

I must paid $25 + return freight !!!
Its your conception for service garanty.
Another solution :
I tested your laser , 445 diode is dead (very weak ).
You can send me a new 445 diode.
How much i should pay ?
Please understand each other.

Second lvyizhongguo mail >>

Hello, you send us first, now it’s not sure there’s problem in the laser tube. If there’s no problem with the one we received from you, we’ll maintain it freely and send back to you, and you have to pay only 25$. If there’s any problem with the tube, and it needs to be replaced, please pay 50$. Thanks, don’t be worry now, cos’ we’re not sure yet if there’s any problem with the tube.


Conclusion :

You send your laser that as NO problem, must paid $25 + double shipping . Your laser as a default, 445 led need to change, must paid $50 + double shipping.

Unbelievable, no ?

Bernard

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jieff111 said:

Tech_Junkie=大便=垃圾=狗杂种

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I hope more righteous friends to participate in the forum while fewer persons like Tech_Junkie. Last time Tech_Junkie took initiative to attack us with uncivilized words and we shot back at him with some words. Now, he bears a grudge against us. He posts messages against us everywhere at every opportunity. We definitely look down upon him. The order of the forum will be disrupted because of this kind of persons. In fact, there are many friends who can distinguish right from wrong. They secretly send messages to support us and also raise objections about Tech_Junkie. Thank you so much for these friends. We will do our best!

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jieff111 said:

Tech_Junkie=大便=垃圾=狗杂种

--------------------------------------------------------------------------------

I hope more righteous friends to participate in the forum while fewer persons like Tech_Junkie. Last time Tech_Junkie took initiative to attack us with uncivilized words and we shot back at him with some words. Now, he bears a grudge against us. He posts messages against us everywhere at every opportunity. We definitely look down upon him. The order of the forum will be disrupted because of this kind of persons. In fact, there are many friends who can distinguish right from wrong. They secretly send messages to support us and also raise objections about Tech_Junkie. Thank you so much for these friends. We will do our best!

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zhejiangren said:

Maybe there’re some misunderstanding between us regarding to repair service that you mentioned.



1. We asked you to pay USD25, but actually this is delivery cost that you shall bear after repairing and you must pay us in advance, but you misunderstood. You considered this USD 25 is repairing charge. There was one laser tube, one pair of glasses and one charger. The package was overweight and USD 30 was collected by express company. If we only send you one laser tube after repairting then the parcel will not be overweight, then experss company only charge USD25. But you need to cover delivery cost of USD 25.



2. We sell laser tube for USD170 each for very low profit, we bear more risk than buyer since we use Paypal transaction. Therefore we chekced many times before shipment in order to ensure product quality. We think you did dissemble circuit board for higher power after reading your post on Internet forum. You send us an E-mail after breakdown. We also contacted you timely in order to solve the problem. We didn’t ignore your problem but reflect to you very actively. We don’t provide repair service because of speciality of 1w blue, however, we provice 1 year repair service for other 532nm and 650nm. We know 1w blue tube is a type of second-hand tube that made in Japan, it’s a tube removed from projector while original cost is USD48 each. We only make shipment after proving it's qualified . We normally don’t provide repair service due to customer dissemble the tube by himself or tube is unusable, otherwise we will bear great loss. This is understandable for both of all. Warranty clause certainly exclude condition of man-made sabotage




3. We are not sure if your laser tube is broken or not, so we need you to send it back to us. We also told you in previous reply that we we would repair it for free if it’s not yet burnt, but we need you to pay USD25 as delivery cost.



4. Actually we have 1 laser that shall be sent to USA but we sent to your address in Israel, we wish you can reject and return the parcel to us. We will appreciate for your cooperation. (EE070263088CN ÖйúÓÊÕþ¼¯ÍŹ«Ë¾)



5. Our staff maybe got a little excited in his speech, I would like to make apologize to your. However, I declare that I wish to have a fair and nice environment in this Internet forum. I think there’re some language communication problem after our staff explained the situation to me today, but there’s nothing wrong with our practice.


jaike

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lasersbee said:

It seems a good time to exchange the faulty/defective Laser with
this new one being sent to Berni... as it should have been in the first
place... Then Berni can send back the Defective Laser with Tracking
at his cost... I think that would be fair...

All you have managed to do by refusing to honor your own Warranty
is damage any credibility or reputation for your business...

Until you step up to the plate and do the right thing.... you will
never sell another Laser on this Forum... and I will spread the
word to other Laser related forums as well...

Only you can make this go away...

BTW.... there is something wrong with your business practice
as has been shown by you on this Forum...


Jerry

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EnergyCoherence said:

Did anyone read this thread?

http://laserpointerforums.com/f67/please-help-pt4115-driver-445nm-1w-55859.html

You do know that this guy took his laser apart and modified the driver right?...I'm not in anyway siding with lvyilaser, but if you take apart the laser and modify the driver for higher watts, then shouldn't that void the warranty? On the other hand since it was advertised at 1 watt and didn't meet the specs, that's when you should have returned it..

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