Edit: I recently got in touch with someone else from the company, (thanks to some advice from people in this thread!), and I am currently trying to get this sorted out. If it all works out I will change the title of this thread to something less harsh.
Hi there everyone.
This is the first time I've posted on these forums, and I registered specifically to give people in the community the heads up.
I ordered a 400mw laser from Max at Lazerer in April of this year, and because of a processing error, they didn't even notice the order until a month later when I asked them about it. Another month and a half roll by and I finally receive it, with the case and laser reading, safety glasses, everything, and it was DOA. I could not believe that after waiting that long it was dead when I got it. I emailed Max about it and he said it wasn't broken, that it was fine when he sent it. Eventually after a few emails to him explaining that it was NOT a battery issue and that the unit itself was defective, he finally agreed to fix it. I sent him the unit, and waited. And waited. Another month rolls by, and I ask him what is going on?
Max says they will look at it, that after a month and a half they finally got it. So he confirmed that he received my laser. Another month passes without a word. I email him again about the laser, and no reply.
What?
So again I email him back stating that this is ridiculous, that it was (then) SEPTEMBER and i havent even heard word that he is fixing it? I asked for a refund, because it was not worth this kind patience with a company who seems to be doing everything they can to avoid me. I have not heard back from him since *august*, and am fully convinced that I have been defrauded at this point
The fact that Max has replied to emails sent to him by some of you guys as recently as October suggests that he is just straight up going to be stealing my money, and with it ANY trust I had that he would make this right.
I am beyond angry at this point, but it seems there is nothing I can do since its conveniently *way* past the point of being able to dispute this with my credit card provider, mainly because it took him A MONTH to even see that i had given them my money
If any of you have some insight as to what is going on here, I would love to hear it. Otherwise, it appears that Lazerer.com will steal your money if they feel like it, and I really think people should know about this kind of thing. Any help on this matter would be great, because I really don't appreciate being ripped off like this.
Hi there everyone.
This is the first time I've posted on these forums, and I registered specifically to give people in the community the heads up.
I ordered a 400mw laser from Max at Lazerer in April of this year, and because of a processing error, they didn't even notice the order until a month later when I asked them about it. Another month and a half roll by and I finally receive it, with the case and laser reading, safety glasses, everything, and it was DOA. I could not believe that after waiting that long it was dead when I got it. I emailed Max about it and he said it wasn't broken, that it was fine when he sent it. Eventually after a few emails to him explaining that it was NOT a battery issue and that the unit itself was defective, he finally agreed to fix it. I sent him the unit, and waited. And waited. Another month rolls by, and I ask him what is going on?
Max says they will look at it, that after a month and a half they finally got it. So he confirmed that he received my laser. Another month passes without a word. I email him again about the laser, and no reply.
What?
So again I email him back stating that this is ridiculous, that it was (then) SEPTEMBER and i havent even heard word that he is fixing it? I asked for a refund, because it was not worth this kind patience with a company who seems to be doing everything they can to avoid me. I have not heard back from him since *august*, and am fully convinced that I have been defrauded at this point
The fact that Max has replied to emails sent to him by some of you guys as recently as October suggests that he is just straight up going to be stealing my money, and with it ANY trust I had that he would make this right.
I am beyond angry at this point, but it seems there is nothing I can do since its conveniently *way* past the point of being able to dispute this with my credit card provider, mainly because it took him A MONTH to even see that i had given them my money
If any of you have some insight as to what is going on here, I would love to hear it. Otherwise, it appears that Lazerer.com will steal your money if they feel like it, and I really think people should know about this kind of thing. Any help on this matter would be great, because I really don't appreciate being ripped off like this.
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