a4rings
0
- Joined
- Feb 5, 2008
- Messages
- 85
- Points
- 0
I have bought a few things from DealExtreme, have had no problems before this and I haven't really heard anything that bad about DX. Ok so I bought two tritium key chains, they are radioactive, but safe and glow and have a half life of about 12 years and come in all sorts of colors. Mind you ALL of these items that I purchased CLAIMED to be IN STOCK. I ordered two at the end of may this year (first order). I received one about two weeks later and got a nice little piece of paper saying the other key chain was on back order. So I wait a bit and email the company, asking the status of my order still on back order. I wait another week and email again and its in stock. Great!! DX said they would ship it within a few days.
Ok so like 5 days later I decide to buy two more tritium key chains but in different colors (second order). I never received a shipping number or tracking number. So I give DX a email and they said its out of stock and we are working very hard to find you a supplier. Right..... Within 3 minutes I found the same tritium key chain on ebay for less money. So I canceled the second order.
Going back to the first order, Now at this point its been more than 2 months since I received my partial order. The emails were going back and forth this whole time just to let everyone know. I email about the first order, and they claimed it was delivered. OK I thought it was at the post office. Nope. Nothing there. Since the tracking number they told me for the item that was on back order was the same as the first shipment that did NOT have this item in it I, started to become suspicious. I requested the tracking number for the item that I didn't receive. DX had NO response to this and just asked if I would like store credit. Meaning they DIDN'T SHIP IT TO ME! In that same email DX said they were out of stock of the item. I don't know any kind of business that buys one item to sell at a time. Bulk is preferred I'm sure. So I tried to cancel this order also but since they were playing games with me and wasting so much of my time, the 45 day return policy expired. boooooo.
So I called paypal, the fraud department is going to do an investigation but thats about all that they were willing to do. So I called my bank and they are gonna help me try to get my money back. Someone said to file a complaint with The Internet Crime Complaint Center (IC3). So I did. So now DX with have a phone call from paypal, my bank and the (IC3) about fraud. So in short even tho this was a bit lengthy, DealExtreme Lied about having items in stock, and Lied about shipping items to me. I hope this helps other people out if they want to do business with a company like this.
Ok so like 5 days later I decide to buy two more tritium key chains but in different colors (second order). I never received a shipping number or tracking number. So I give DX a email and they said its out of stock and we are working very hard to find you a supplier. Right..... Within 3 minutes I found the same tritium key chain on ebay for less money. So I canceled the second order.
Going back to the first order, Now at this point its been more than 2 months since I received my partial order. The emails were going back and forth this whole time just to let everyone know. I email about the first order, and they claimed it was delivered. OK I thought it was at the post office. Nope. Nothing there. Since the tracking number they told me for the item that was on back order was the same as the first shipment that did NOT have this item in it I, started to become suspicious. I requested the tracking number for the item that I didn't receive. DX had NO response to this and just asked if I would like store credit. Meaning they DIDN'T SHIP IT TO ME! In that same email DX said they were out of stock of the item. I don't know any kind of business that buys one item to sell at a time. Bulk is preferred I'm sure. So I tried to cancel this order also but since they were playing games with me and wasting so much of my time, the 45 day return policy expired. boooooo.
So I called paypal, the fraud department is going to do an investigation but thats about all that they were willing to do. So I called my bank and they are gonna help me try to get my money back. Someone said to file a complaint with The Internet Crime Complaint Center (IC3). So I did. So now DX with have a phone call from paypal, my bank and the (IC3) about fraud. So in short even tho this was a bit lengthy, DealExtreme Lied about having items in stock, and Lied about shipping items to me. I hope this helps other people out if they want to do business with a company like this.
