Welcome to Laser Pointer Forums - discuss green laser pointers, blue laser pointers, and all types of lasers

LPF Donation via Stripe | LPF Donation - Other Methods

Links below open in new window

ArcticMyst Security by Avery

Lazerer.com Question (1 month 13 days Still processing)

paintball25x

paintball25x

0
Joined
Nov 25, 2011
Messages
44
Points
0
Hello LPF, just a quick question for anybody who has ordered VIA Lazerer.com. My order was place early in the AM on January 9th 2012 (About 1 month and 13 days ago) and it still says processing. I have emaild Max and he responded once about sending one lasere and the other seperatly. I have not recieved it after ~30 days and tried emailing again with no response. Has anybody recently received their order from Lazerer? I wouldn't usually be to worried but it was a $300 order. Thanks for any help!


-Also, I'm not sales trashing Lazerer what so ever. Probably just an error on their part. Only concerned.
 





L

LesPaul

0
Joined
Jan 27, 2012
Messages
202
Points
18
As Laserbee said above, contact Max again. I personally have never dealt with Lazerer, but many have and Max usually provides excellent support.
 
paintball25x

paintball25x

0
Joined
Nov 25, 2011
Messages
44
Points
0
Max just got back to me, he was a great help. I guess one of the lasers was out of stock for awhile and then shipped to the wrong address. We have it all figured out. Max was more than helpful! Can't wait to get my laser!
 
S

Stix62

0
Joined
Dec 29, 2011
Messages
463
Points
0
Thats good news.
Waiting that long is ridiculous (was it 'in stock' when you placed the order?), but credit where its due, Max is excellant at the customer service game.
My first experience with Lazerer wasn't the best, and it would be so easy to try and trash their good name, but Max is great to deal with and I wouldn't hesitate to buy from there again. His english is excellant too, thats a bonus :D
One thing I've noticed though, he should probably get more sleep. I've had emails from him which, when working out the time difference, have been sent up to midnight, and one at 4 a.m.
I could be wrong on that but it was the first thing that crossed my mind when the '4.am.' one landed. My first thought was...'wtf's he doing up?'...lol
 
paintball25x

paintball25x

0
Joined
Nov 25, 2011
Messages
44
Points
0
Yes it was in stock when I ordered. Been checking it on and off for a while, never went out of stock that I saw. But who knows, max is great. And he is very friendly with great customer service. I have my own business and get 30-50 emails a day for customer support. It is not easy, I know. And he probably has alot more customers than I do wanting support. It's not easy to do it all on your own.
 
kontomanikos

kontomanikos

0
Joined
Feb 21, 2011
Messages
47
Points
8
Hello A month ago I received a laser did 15 DAYS to receive
not sent you the tracking number
 
paintball25x

paintball25x

0
Joined
Nov 25, 2011
Messages
44
Points
0
kontomanikos said:
Hello A month ago I received a laser did 15 DAYS to receive
not sent you the tracking number
Click to expand...

Not sure what your trying to say (English barrier maybe?) but I'm pretty sure you said that you ordered a laser and received it after 15 days. And they never sent you a tracking number. Correct me if I'm wrong.
 
H

hvdm

0
Joined
Feb 17, 2012
Messages
24
Points
0
I just got conned and ripped-off by lazerer.com for $134.99

Even though they advertised the safest, insured options on transportation, they don't have any insurance options during their web-order-checkout when ordering from them. So I asked and paid for extra insurance (for the LZSK - 445nm 1W Focusable Blue Laser Pointer) via E-mail/paypal.

This guy max, from lazerer told me that he a added tracking number and that everything was taken care of.

When the yellowish envelop from lazerer.com finally arrived, it was already torn apart and the laser was missing. I informed our post office and filled in all the necessary paperwork.

When I spoke to max from lazerer he told me he could only get back twice the amount of the shipping costs, which is about $10, but in no way will they refund you anything! But they are willing to compensate the next time you order from them (so you can lose everything all over again).

This is how they do business: prepare to kiss your money, time, and effort goodbye and get ripped-off, even if your order is insured!

Do not buy from lazerer.com you'll get scammed and lose your money!

Harry
 
Sigurthr

Sigurthr

0
Joined
Dec 11, 2011
Messages
4,364
Points
83
1) You didn't get conned. Your laser got confiscated.

I can't tell where you're from but let's assume it's a place where importing NON-CRDH Certified lasers is illegal (most places, including the US). When you attempt to import an illegal item it gets confiscated, end of story. The merchant is in no way responsible to refund your order or replace it. It is clearly stated in their policy that it is up to the buyer to know their local and national laws and abide by them or risk confiscation/penalty.

2) The insurance option is for LOST/DAMAGED IN TRANSIT ONLY. Your laser is not lost it is confiscated.

This is the risk we all[/b] take when we order NON-CRDH Lasers from China. You should have known it could happen when placing your order. If you didn't know that, then I'm sorry to hear that. You had to learn it the hard way and that always sucks.

3) Lazerer/Max fulfilled his part of the deal until your government stepped in and decided you can't have dangerous toys. Don't go badmouthing/blaming Max, it wasn't his fault.

4) Did you pay by credit/card or paypal? You might be able to open a ticket and get your money back - though this isn't necessarily the "right" thing to do.

Also, don't go posting this in every damn Lazerer thread you see. Everyone knows (or should know) that confiscation can happen, you just happen to be the first case we've heard of it.

hvdm said:
I just got conned and ripped-off by lazerer.com for $134.99

Even though they advertised the safest, insured options on transportation, they don't have any insurance options during their web-order-checkout when ordering from them. So I asked and paid for extra insurance (for the LZSK - 445nm 1W Focusable Blue Laser Pointer) via E-mail/paypal.

This guy max, from lazerer told me that he a added tracking number and that everything was taken care of.

When the yellowish envelop from lazerer.com finally arrived, it was already torn apart and the laser was missing. I informed our post office and filled in all the necessary paperwork.

When I spoke to max from lazerer he told me he could only get back twice the amount of the shipping costs, which is about $10, but in no way will they refund you anything! But they are willing to compensate the next time you order from them (so you can lose everything all over again).

This is how they do business: prepare to kiss your money, time, and effort goodbye and get ripped-off, even if your order is insured!

Do not buy from lazerer.com you'll get scammed and lose your money!

Harry
Click to expand...
 
A

AlejandroSk

0
Joined
Nov 11, 2011
Messages
26
Points
0
what happens if his laser was not confiscated due to law , but stolen by customs? that is very common in many countries , specially in south america..
 
InfinitusEquitas

InfinitusEquitas

0
Joined
Mar 27, 2011
Messages
14,125
Points
113
Sigurthr said:
1) You didn't get conned. Your laser got confiscated.

I can't tell where you're from but let's assume it's a place where importing NON-CRDH Certified lasers is illegal (most places, including the US). When you attempt to import an illegal item it gets confiscated, end of story. The merchant is in no way responsible to refund your order or replace it. It is clearly stated in their policy that it is up to the buyer to know their local and national laws and abide by them or risk confiscation/penalty.

2) The insurance option is for LOST/DAMAGED IN TRANSIT ONLY. Your laser is not lost it is confiscated.

This is the risk we all[/b] take when we order NON-CRDH Lasers from China. You should have known it could happen when placing your order. If you didn't know that, then I'm sorry to hear that. You had to learn it the hard way and that always sucks.

3) Lazerer/Max fulfilled his part of the deal until your government stepped in and decided you can't have dangerous toys. Don't go badmouthing/blaming Max, it wasn't his fault.

4) Did you pay by credit/card or paypal? You might be able to open a ticket and get your money back - though this isn't necessarily the "right" thing to do.

Also, don't go posting this in every damn Lazerer thread you see. Everyone knows (or should know) that confiscation can happen, you just happen to be the first case we've heard of it.
Click to expand...


From another two threads I got the feeling that the laser was stolen. If it was confiscated, that's another story altogether.

Either way, he had 45 days to start a paypal dispute and didn't.

AlejandroSk said:
what happens if his laser was not confiscated due to law , but stolen by customs? that is very common in many countries , specially in south america..
Click to expand...

There is really no good answer. You can file a dispute if you don't receive what you ordered, but if the seller can provide tracking showing the package arrived to you, you may still be out of luck.

There is always risk... more in some places.
 
You must log in or register to reply here.




Top