Old 11-07-2012, 02:22 AM #1
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Default Gray / JetLasers

I know it was written many times here, but their customer service is best I have ever met,

I'd like to thank Gray for all the patience with my order, this guy is really helpful,

I think I was the worst customer ever (:


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Old 11-07-2012, 04:51 AM #2
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Default Re: Gray / JetLasers

This once again reminds of the difference between dealing with companies, and people who truly care, versus those that are just out to make a buck.

Gray and Jetlasers, are most definitely the former.
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Old 11-10-2012, 02:09 AM #3
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Default Re: Gray / JetLasers

Jet-lasers do indeed have some of the best customer service I have ever come across. Carol is absolutely wonderful; They did not have the 400mw PL-E in stock when I ordered, so she gave me the 500mw at no additional cost. Plus she gave me extra free 18650 and 26650 batteries, charger, rubberized case, and extension tube at no additional cost. I received it within five days of them shipping it out. I LOVE Jet Lasers! My favorite laser conmpany, bar-none
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Old 11-23-2012, 06:46 PM #4
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Default Re: Gray / JetLasers

i guees my thread was redundant.....

but heck yeah....Gray and Jetlaser are definitely a heads above the others companies i've used.
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Old 11-23-2012, 08:02 PM #5
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Default Re: Gray / JetLasers

When I purchased my 5X beam expander from them, There was a problem with me paying them using a VISA gift card. They worked with me and created a new part # for me and even gave me a 20 dollar discount on the listed price for my troubles. Couldn't agree more , that they care about their customers
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Old 11-23-2012, 08:07 PM #6
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Default Re: Gray / JetLasers

was going to order a 445nm 1.2w from them for xmas but all im getting is a page that says the website cant be found? anyone else having troubles?
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Old 11-23-2012, 09:16 PM #7
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Default Re: Gray / JetLasers

Quote:
Originally Posted by ciscoyao715 View Post
was going to order a 445nm 1.2w from them for xmas but all im getting is a page that says the website cant be found? anyone else having troubles?
i mentioned to Gray that i cannot see my cart, as i wanted to order from them.

he gave me the same webpage address i have....check with thers as my new PC isn't fully configured yet.
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Old 11-23-2012, 10:40 PM #8
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Default Re: Gray / JetLasers

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Originally Posted by travishall81 View Post
Jet-lasers do indeed have some of the best customer service I have ever come across. Carol is absolutely wonderful; They did not have the 400mw PL-E in stock when I ordered, so she gave me the 500mw at no additional cost. Plus she gave me extra free 18650 and 26650 batteries, charger, rubberized case, and extension tube at no additional cost. I received it within five days of them shipping it out. I LOVE Jet Lasers! My favorite laser company, bar-none

Just wondering why you never joined any of the JL GBs. there is one about to close in time for Xmas delivery..this is number 8-- where have you been?? lol


here is the site- greenlaserpointer.org

PM me for Qs --
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Quote:
Originally Posted by ciscoyao715
was going to order a 445nm 1.2w from them for xmas but all im getting is a page that says the website cant be found? anyone else having troubles?

i mentioned to Gray that i cannot see my cart, as i wanted to order from them.

he gave me the same webpage address i have....check with thers as my new PC isn't fully configured yet.

If you want GB prices go here greenlaserpointer.org

Your options are direct shipping( from China to you) or group shipping(a little cheaper) those that come thru me get my inspection and a metering with photo then I re-ship..


ABOUT the batteries- JL hates to dissapoint and as long as the packages are NOT inspected sending the batts is fine- BUT if there happens to be an inspection I can almost promise you that you and JL will have a problem-

Given the choice of a free battery & the box going back to china
or worse-- I'd buy my batts locally-or pay extra to have them sent alone-
I do not allow JL to ship ANY batts w/ lasers- its an unneeded risk to save a few dollars IMHO.
JL plans to ship a supply of batts to me and I will add them to the boxes of those needing them and also ship them worldwide to JL customers- BUT NOT WITH AN 'ILLEGAL' LASER IN THE SAME BOX.... der!

UPADATE box with a dozen kingkong 26650s and some 16340 and a few 14500 is here-
@jeff Z --xmas early- You get two free batts for your Pl-E and TiB-- the lasers are on the way-
I have only 2 3X BEs left-in stock here,, more are coming plus some 5X


have a nice Xmas
Len

JetLaser/AixiZ Laser/Lasever/Canton Laserphoto/ Haklaser and greenlaserpointer.org

PM for quotes on anything from the above..
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Old 12-15-2012, 09:04 AM #9
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Default Re: Gray / JetLasers

i mentioned to Gray that i cannot see my cart, as i wanted to order from them. he gave me the same webpage address i have....check with thers as my new PC isn't fully configured yet. Your options are direct shipping( from China to you) or group shipping(a little cheaper) those that come thru me get my inspection and a metering with photo then I re-ship..
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Old 12-15-2012, 07:14 PM #10
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Default Re: Gray / JetLasers

To travishall 81; I might not be correct about this but the extension tube you spoke about is really an EXPANSION TUBE. It's so you can use the 18650 battery in the laser that was built to accommodate a 26650 battery. At least that's the way the PL-E laser is.
Cheers & MERRY CHRISTMAS_-------- rob
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Old 12-16-2012, 05:02 AM #11
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Default Re: Gray / JetLasers

Quote:
Originally Posted by jhonsmith View Post
i mentioned to Gray that i cannot see my cart, as i wanted to order from them. he gave me the same webpage address i have....check with thers as my new PC isn't fully configured yet. Your options are direct shipping( from China to you) or group shipping(a little cheaper) those that come thru me get my inspection and a metering with photo then I re-ship..


EITHER ONE of us is confused or you are quote both Gray and me in the above-
I did not hear about your cart (I would have tried to help) and Gray does not inspect (here in USA) and for now I do the metering for Jetlaser/LPF member GBs.. and yes its a little cheaper- I can add batteries for any CONUS reshipped laser at good prices. I do not ship any lasers with batteries together outside CONUS.

Gray DOES inspect well all lasers before packing but things can happen when a package is sent halfway around the globe in some times as little as 60Hrs. It takes a day longer for me sometimes to send a letter 70 mles away to Houston.

If I see anything at all which might cause concern I send ,along with the meter pics and graph some close-ups and detailed discription of possible issue.
Naturally lasers are sometime slightly more efficent & this makes slight variances between ones from same batch- but JLs are never underspec-and are returnable if they drop below spec in 6 months of ownership.

I never meter lasers before assigning themto each buyer in the lot-even mine.-(in the last batch of 405/800s mine was one of the few that had to go back)

Without a meter the human eye see no difference between 100mw-- 120mW and 130mW of 532--

bragging rights are not all they are cracked up to be..

AFAIK the luckiest GB buyer of JLs is arythna- his PL-C 532/250 peaked at 440mW. My Pl-C 5532/500 makes 770mW- and has Bart Simson sez- 'and that ain't not bad!!"



your mileage may vary- tax and title not included.

having probs with your visa or PP at JL??-- send me a USPS MO($1.99usd)- your order will be shipped out >48 hrs from reaching me in Texas.
Last of the TI-Bs are going fast-- PM for details (price is now higher--sad :-( ---------->(*U*)<----
--w/ headphones >..d<(*_*)<b..

ask Pheonix about Gray-- they know each other well--

AND just in case its not completely clear.. the 'Extension' tube allows a second 18650 or 26650 Batt, the other teo items- one a 'tube' and the other a O-Ring are used to take up the difference in batt sizes- i.e. you slip the 18650 into one of these and it should(in theory) not rattle around -

HOWEVER- flat top and button top and not the same length- so some kind of spacer is sometimes needed BETWEEN the two batteries. Like a srrong flat rare earth magnet- I inclue one in very re-shipped PL-E. It must be CENTERED and not allowed to touch the host walls-dont know from experience what happen- and am not looking to test this-
all JLs take neg to the rear and have reverse Polarity protection- all 532 have good quality IR filter-( What else would you expect??) Some run them til they get very hot- i tend to do the opposite-- ha ha I have enough to rest many and stiil have some 'ON'.
no swimming with JLs and they are not shock *proof*--just shock resistant.

havaniceday
hak
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Old 01-03-2013, 09:52 PM #12
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Default Re: Gray / JetLasers

I hope I'm not being too redundant in my praise of Jetlasers & Gray, but they are a superior company that goes above & beyond to satisfy their customers.
Gray answered all my questions, & responded to E-mail faster than if he were in the U.S. When the laser that I intended to purchase in G.B.#8 wasn't available,
Gray offered to substitute a higher priced "newer model" at the same price! Furthermore, in my opinion, the quality of their lasers (fit, finish, & output) is top notch.
Gray, & on our end, Hakzaw, made purchasing Jetlasers a great 1st time experience. It would be great if all companies operated this way!

+1 Gray.

Jeff
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Old 01-04-2013, 02:07 PM #13
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Default Re: Gray / JetLasers

+1000 to "Gray" and JL!

Such a super nice, patient guy. We must have emailed back and forth 20 times with all my questions before purchase when I was a noob.. and every time, he would handle everything. Couldn't be happier with my transaction and can't wait to see the development of this company and the products in the future.
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5x & 10x Jet Laser BE kits
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Old 01-04-2013, 10:04 PM #14
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Default Re: Gray / JetLasers

In all the dealings that I've had with laser REPs. from a multitude of laser companies, Gray Li, has been the kindest, most knowledgeable, generous individual I have had the pleasure of working with. JETLASERS truly knew what they were doing when they hired him. I look forward to our continued relationship as it will benefit both LPF & JETLASERS.
phoenix77 / rob
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