Old 07-28-2011, 02:23 PM #81
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

I won't buy from Dragon Lasers too, I think their lasers are bit priceys... And Yes, I RMA'ed a Spartan 1W back then and I had to cover for the Shipping cost too. I think the shipping is unfair considering they requested me to return it via tracking while the laser shipment back to me is without tracking.

Then I got a 1.6w DIY from some reputated member on this forums for the same price, wtf? @_@


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Old 07-28-2011, 02:53 PM #82
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

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Originally Posted by Silvershot View Post
rhd, maybe i missed something but did they promise a full refund? (including shipping) sorry to hear that btw. hopefully you get your $$ back in the end
They have offered a refund of the purchase price, not my shipping costs though.

The laser has been received, and they've said a refund would go through in 10 days. Just waiting at this stage to see if/when that happens.
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Old 07-28-2011, 04:28 PM #83
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Aside from not buying from DL I've also basically stopped recommending them... Sincerely hope they realize they lost quite a bit of business over this.

Please post if in 10 days they don't refund.
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Old 07-28-2011, 04:34 PM #84
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Too bad they turned out to be that bad after the sale.

Good decision to ask for the refund to the replacement unit.

Otherwise you might have the same problem like Smeerworst
http://laserpointerforums.com/f45/re...tml#post919521


I would always go directly with CNI, or Laserglow if I had the extra cash. But good service is always worth the money.
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Old 07-29-2011, 01:51 AM #85
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Sweet lord....

July 28th:
Dragon lasers "full refund" appears on my credit card statement... for $566.64
(I paid $618.69)

They've kept $52

I've contacted DL, and told them that they need to rectify this immediately.
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Old 07-29-2011, 01:54 AM #86
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Quote:
Originally Posted by rhd View Post
Sweet lord....

July 28th:
Dragon lasers "full refund" appears on my credit card statement... for $566.64
(I paid $618.69)

They've kept $52

I've contacted DL, and told them that they need to rectify this immediately.
You paid $618.69 + shipping, or $618.69 shipped?
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Old 07-29-2011, 01:56 AM #87
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

I paid $618.69 on my credit card.

They said:
"My suggestion is that you can please send your laser back to us and we will
full refund your payment include the shipping cost."

and then today:
"Your payment has been refunded in full."
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Old 07-29-2011, 02:00 AM #88
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Quote:
Originally Posted by rhd View Post
I paid $618.69 on my credit card.

They said:
"My suggestion is that you can please send your laser back to us and we will
full refund your payment include the shipping cost."

and then today:
"Your payment has been refunded in full."
Now I'm confused. I thought you said that from the get go they told you they were not covering shipping? Not that I agree with that, this is their error they should cover return shipping.

But yeah, why not call your CC company and just down a full charge back at this point?
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Old 07-29-2011, 02:03 AM #89
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Those. Bitches. >_>

If they refuse to give you back that $52, let them know that they've chosen $52 over all of LPF's recommendations ever.

If this is the case, I will also be registering the domain "dragonlasersscam.com" for a year for good measure. If anyone does any background check on them at all, they'll potentially lose a sale.

-Trevor
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Old 07-29-2011, 02:05 AM #90
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Quote:
Originally Posted by Trevor View Post
Those. Bitches. >_>

If they refuse to give you back that $52, let them know that they've chosen $52 over all of LPF's recommendations ever.

If this is the case, I will also be registering the domain "dragonlasersscam.com" for a year for good measure. If anyone does any background check on them at all, they'll potentially lose a sale.

-Trevor
Do it, and forward the domain right to this thread.
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Old 07-29-2011, 02:06 AM #91
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Correct - they refuse to cover return shipping. I think:
"full refund your payment include the shipping cost."

Means they'll the whole original payment I paid, including whatever portion of that went to cover the laser being shipped TO me. I'm still out the return shipping cost, and now ALSO $52.

So now, I'm out almost $120 on this.
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Old 07-29-2011, 02:09 AM #92
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

I hope you get back your full shipment. I dont get back mine, I already stop recommending DL a long time ago ever since my purchased with them.
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Old 07-29-2011, 02:12 AM #93
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Quote:
Originally Posted by rhd View Post
Correct - they refuse to cover return shipping. I think:
"full refund your payment include the shipping cost."

Means they'll the whole original payment I paid, including whatever portion of that went to cover the laser being shipped TO me. I'm still out the return shipping cost, and now ALSO $52.

So now, I'm out almost $120 on this.
Oh wait nvm, I see what they did now...

Wow...that's just low dude. File a charge back and be done with it already.

Personally I think we ALL need to start emailing Frank telling him we're going to boycott his site if he doesn't make this right.
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Old 07-29-2011, 02:12 AM #94
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

What a load of crap. This has went from a very bad customer service issue to outright fraud / theft. Of course you can always hold a very underspec laser hostage until they fix this.

Edit: I'm hoping Avery is keeping tabs on this thread and considers not selling any ads to these guys.

Last edited by jcranmer; 07-29-2011 at 02:18 AM.
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Old 07-29-2011, 02:14 AM #95
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Quote:
Originally Posted by mfo View Post
Do it, and forward the domain right to this thread.
Quote:
Originally Posted by Trevor View Post
Those. Bitches. >_>

If they refuse to give you back that $52, let them know that they've chosen $52 over all of LPF's recommendations ever.

If this is the case, I will also be registering the domain "dragonlasersscam.com" for a year for good measure. If anyone does any background check on them at all, they'll potentially lose a sale.

-Trevor
Well then, if other potential buyers may be looking at this thread down the line, I should put up the credit card statements (redacted) so that people arriving from google can see for themselves:

PAID:


REFUND:
Attached Thumbnails
DragonLasers 589nm &quot;50mW&quot; - Very displeased so far (LPM: 7mw to 24mW)-paid.jpg   DragonLasers 589nm &quot;50mW&quot; - Very displeased so far (LPM: 7mw to 24mW)-refund.jpg  
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Old 07-29-2011, 02:19 AM #96
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Default Re: DragonLasers 589nm "50mW" - Very displeased so far (LPM: 7mw to 24mW)

Quote:
Originally Posted by mfo View Post
Oh wait nvm, I see what they did now...

Wow...that's just low dude. File a charge back and be done with it already.

Personally I think we ALL need to start emailing Frank telling him we're going to boycott his site if he doesn't make this right.
I'm not sure if it is Frank's fault, or Adam's, or the company in general? The email addresses I have for them are:

frank@dragonlasers.com
adamsales@dragonlasers.com
sales@dragonlasers.com
market@dragonlasers.com
__________________
CURRENT WAVELENGTHS:
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SAFETY & IMPORTANT READING (threads authored and contributed to by various members of LPF):
- Federal Aviation Administration - Laser Safety Initiative (link)
- Info release from Laserglow - Default Canadian restrictions on portable lasers (link)
- The Necessity of Safety Goggles (link)

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