Old 01-10-2011, 07:53 PM #1
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Arrow contacting DX

So I have ordered several things from DX. I know it is the type of website where you just order and then forget about it until it comes. But a few items I ordered after other items have come and others haven't. Here is my order list... items checked are the ones that have arrived.



A couple orders are nearly 2 months old which I think is a long time even for DX. I have also checked my PO just incase, but nothing was there. I have used their message system on their website a couple times but after a few weeks I still have no reply.

Does anyone know of an email address I can contact them directly?

Thanks.


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Last edited by weidmark; 01-10-2011 at 08:32 PM.
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Old 01-10-2011, 07:56 PM #2
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Default Re: contacting DX

there is no email AFAIK. wait for 10pm and login to your account and click LIVE HELP ONLINE and you can get some answer. gl
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Old 01-10-2011, 07:57 PM #3
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Default Re: contacting DX

I would open a RMA.

I donŽt have a direct address, but IŽll tell you as soon as they give me one.

There is a problem with my 200mW 405nm dilda, I opened a RMA-ticket and also asked if there is a possibility to send them a 7MB vid.
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405nm >> Wickedlasers SONAR by lazeerer peak@968mW
445nm >> Kryton Smooth by lazeerer peak@2075mW
453nm >> Lipstick by rhd peak@158mW
473nm >> Optotronics RPL-B peak@112mW
515nm >> Skylasers HL peak@41mW
532nm >> Novalasers Alpha HP peak@284mW
589nm >> CNI PGL-III-A peak@89mW
594nm >> Laserglow Rigel peak@4mW
635nm >> MXDL by DTR peak@38mW
642nm >> Saillaser peak@23mW
660nm >> CR2 by lazeerer peak@524mW
685nm >> MXDL by lazereer peak@42mW

Above lasers measured with an Ophir nospin LPM


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Old 01-10-2011, 08:03 PM #4
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Default Re: contacting DX

here i go with my dilda 405 pointer 12/7/2010 Your order has been shipped from the fulfillment center. Delivery time is about 7 to 10 working days, Still no package lol hope it will come this week
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