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Old 09-02-2010, 08:35 AM   #1
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Default Spartan 447nm 1W takes longer to ship than expected...

Please refer to this thread for DL's claimed shipping delay

I ordered on 8/23 (which I think is much earlier than 8/30) with order ID #1084x. Today I am so unlucky to be told that my order is in that “few” delayed lasers and shipping time of my order is delayed for one more week. That means my order may take 20 days to ship now.

Actually, their online support has promised me twice, before my order and several days after my order, that my order will be shipped within 8-10 days and will be shipped middle this week at latest. Sigh…

Another person on this forum said his order shipped yesterday and he has waited 21 days. That means he ordered his Spartan 447nm about 10 days earlier than me and also need to wait for 21 days before it can be shipped.

So, I am really curious now that how many orders before 8/30 were really shipped in the claimed 8-10 days. If most people actually get their order shipped after 3 weeks, it means people ordered this product should expect a longer delay than DL’s claimed time. This also means people ordered after 8/30 may take… maybe 1 month to get their order shipped. (DL said orders made after 8/30 will have a 10~15 days shipping delay.)

Another thing I think DL should do is to put this shipping delay information clearly on their product page so customers will know it before order the product. Otherwise, customers may expect their order to be shipped within 3 days after the payment according to the online FAQ of DL’s website. And when the demand becomes higher and higher and the shipping delay becomes longer and longer, this product becomes WL’s Arctic again. (Claimed as in stock but takes months to ship.)
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Old 09-02-2010, 09:08 AM   #2
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

I just ordered my 1w 447nm from DL yesterday and received an email today about shipping.

"Your 447nm laser will be shipped to you in 10 to 15 days.
The reason for this delay is because we have received a large number of orders for these new 447nm lasers and need to produce more lasers which is taking time.
Thank you for your patience.
Regards
Frank"


Almost 3 months and Wicked didn't even bother to acknowledge my order or give me an order status after several requests.
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Old 09-02-2010, 11:06 AM   #3
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

It took 24 days for mine. Which is better then that 58 days and nothing from wicked!

They really did get quite the influx of orders because of the WL catastrophe. Plan to wait a bit. As with any 445nm Laser order, if you want it sooner, build it.
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Old 09-02-2010, 03:50 PM   #4
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

Quote:
Originally Posted by ICU View Post
I just ordered my 1w 447nm from DL yesterday and received an email today about shipping.

"Your 447nm laser will be shipped to you in 10 to 15 days.
The reason for this delay is because we have received a large number of orders for these new 447nm lasers and need to produce more lasers which is taking time.
Thank you for your patience.
Regards
Frank"
Let me rephrase that for you.
"Your 446nm laser will be shipped to you in 10 to 15 days.
the reason for this delay is because as a result of thousands of people pissed of at WL for ZERO support and communication, they have canceled their orders and bought ours, and we have received a large number of orders for these new 447nm lasers and need to produce more lasers which is taking time.
Thank you for your patience.
Regards
Frank"

I think thats what they were trying to say..
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Old 09-02-2010, 04:28 PM   #5
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

My spartan was shipped yesterday Can't wait to get it.

Click the link on my signature if you want to see the shipping status (or click here :P)

EDIT: "Another person on this forum said his order shipped yesterday and he has waited 21 days." is that me?
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532nm ● 2x Cheap "5mW" pointers bought from Greece
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532nm ● WickedLasers E2 Series Fusion <100mW - ORDERED 13.10.2010, SHIPPED 11.02.2011, ARRIVED 16.02.2011
447nm ● DragonLasers 1W Spartan - review with A LOT of pics

2x 190-548nm Safety Goggles from DragonLasers


Last edited by X FLY; 09-02-2010 at 04:33 PM.
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Old 09-02-2010, 05:29 PM   #6
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

This sounds almost exactly like the Wicked Laser issue. Fortunately Most nuts have seen the WL articles and have bought their laser there, relieving DL of the same insane number of orders. Had the roles been reversed I can see the same thing that happened to WL happen to DL, though DL would have handled it (much) better.
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Old 09-02-2010, 05:35 PM   #7
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

I ordered on the 27th of august. Frank told me on live chat that they should have more in stock in about 10 days, then confirmed it again in a confirmation email that it should take 10 days after the day I ordered. It sounds to me like I'm in the same batch as those who ordered 10 days before me.
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Old 09-03-2010, 06:52 AM   #8
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

Quote:
Originally Posted by thedekker View Post
...as a result of thousands of people pissed of at WL for ZERO support and communication, they have canceled their orders and bought ours...
Yeah, and I am also one of them... lol

Quote:
Originally Posted by X FLY View Post
EDIT: "Another person on this forum said his order shipped yesterday and he has waited 21 days." is that me?
You got it.
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Old 09-03-2010, 09:47 AM   #9
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

Ordered on the 21st of August. Just received my shipping confirmation and tracking number. Do not know how to use the page of ems.
Gives me always an error when trying to see the tracking details.

cheers
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Old 09-03-2010, 10:46 AM   #10
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

Quote:
Originally Posted by portwally View Post
Ordered on the 21st of August. Just received my shipping confirmation and tracking number. Do not know how to use the page of ems.
Gives me always an error when trying to see the tracking details.

cheers
portwally


You might try entering your tracking number in the

Universal Package Tracking Service @ Packagetrackr site.
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Old 09-03-2010, 10:58 AM   #11
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

Quote:
Originally Posted by ICU View Post
You might try entering your tracking number in the

Universal Package Tracking Service @ Packagetrackr site.
Thanks, this works fine. It were exactly 10 working days from order to shipment. That info matched with Franks e-mail, stating 8-10 days.

Will post some pics when it arrives here in Portugal.

Cheers
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Old 09-05-2010, 09:57 PM   #12
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

ICU,

Thanks for the tracking site. I thought my Spartan was in Australia. It is in France right now. Mine is coming via USPS, Registered Mail. I don't know why that instead of FedEx like XFly.

Order # Order Date Ship Date Shipper
107xx 18 Aug 3 Sep USPS Registered Mail

447nm DragonLasers 1W Spartan
plus a pair of 190-548nm Safety Goggles

Last edited by okguy; 09-05-2010 at 09:58 PM. Reason: spacing
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Old 09-06-2010, 01:53 AM   #13
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

I'm sure a lot of people are dissatisfied from WL and switching over. I ordered an Arctic on 6/16, order number 501xx. I put up with lies and mystery delays for almost two months -- the nail in the coffin was when their customer service representative was outright rude in the online support chat. When asked for a more detailed status update, he pasted the latest email into the chat, then sent "You're welcome." and terminated the session. After the initial shock, I cancelled my order via chargeback. I hope it hurts them even a little bit.

I ordered a Spartan on 8/12, order 106xx. It shipped on 9/1 via USPS. I've used the online chat twice now, and the representative has been extremely helpful and professional. World of difference. I can't comment on product quality since I haven't received it yet, but assuming it's comparable, I'm much more satisfied to support a company that actually tries.

If you're waiting for a Spartan, hang in there.
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Old 09-06-2010, 06:03 AM   #14
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

Quote:
Originally Posted by okguy View Post
ICU,

Thanks for the tracking site. I thought my Spartan was in Australia. It is in France right now. Mine is coming via USPS, Registered Mail. I don't know why that instead of FedEx like XFly.

Order # Order Date Ship Date Shipper
107xx 18 Aug 3 Sep USPS Registered Mail

447nm DragonLasers 1W Spartan
plus a pair of 190-548nm Safety Goggles
I've heard that people have got their spartans shipped using UPS and EMS also I quess dragonlasers chooses the one that ships best to the desired location.
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532nm ● WickedLasers Core 5mW
532nm ● 2x Cheap "5mW" pointers bought from Greece
(one is about 30-50mW and the other about 15-20mW)
532nm ● WickedLasers E2 Series Fusion <100mW - ORDERED 13.10.2010, SHIPPED 11.02.2011, ARRIVED 16.02.2011
447nm ● DragonLasers 1W Spartan - review with A LOT of pics

2x 190-548nm Safety Goggles from DragonLasers

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Old 09-06-2010, 03:18 PM   #15
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

I requested some form of express shipping and was told by their online chat rep that they only use USPS to the USA because EMS to the USA was unreliable. I don't know what specifically makes it unreliable, but suspect it may be a higher ratio of problems with customs.
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Old 09-06-2010, 03:39 PM   #16
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

I GOT MY SPARTAN!!! Currently making a review with ALOT of pics (26 pics atm, will probably take more)

I will post a link to my review on my signature when its done.
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532nm ● WickedLasers Core 5mW
532nm ● 2x Cheap "5mW" pointers bought from Greece
(one is about 30-50mW and the other about 15-20mW)
532nm ● WickedLasers E2 Series Fusion <100mW - ORDERED 13.10.2010, SHIPPED 11.02.2011, ARRIVED 16.02.2011
447nm ● DragonLasers 1W Spartan - review with A LOT of pics

2x 190-548nm Safety Goggles from DragonLasers

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Old 09-08-2010, 02:23 PM   #17
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

I'm sort of confused by the package tracking. Both packagetrackr and usps agree on the details, but why did they say France on 3 Sep and China on 7 Sep? What do they mean by Foreign International Dispatch and Foreign Acceptance? Anyone get delivery to the U.S. this way?

Universal Package Tracking Service @ Packagetrackr

Delivery Progress
BEIJING, CHINA
Tuesday, September 7, 2010 1:30 PM
FOREIGN INTERNATIONAL DISPATCH

66760 PORTÉ-PUYMORENS, FRANCE
Friday, September 3, 2010 2:39 AM
FOREIGN ACCEPTANCE


Label/Receipt Number:
Service(s): Registered Mail™
Status: Foreign International Dispatch

Your item left BEIJING, CHINA PEOPLES REP on September 07, 2010. Information, if available, is updated periodically throughout the day. Please check again later.


Detailed Results:

Foreign International Dispatch, September 07, 2010, 1:30 pm, BEIJING, CHINA PEOPLES REP
Foreign Acceptance, September 03, 2010, 2:39 am, PORTEE
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Old 09-08-2010, 03:05 PM   #18
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

I have pretty much the same thing:

Delivery Progress

UNITED STATES
ORIGIN POST IS PREPARING SHIPMENT

BEIJING, CHINA
Monday, September 6, 2010 11:57 AM
FOREIGN INTERNATIONAL DISPATCH

66760 PORTÉ-PUYMORENS, FRANCE
Wednesday, September 1, 2010 1:49 AM
FOREIGN ACCEPTANCE

According to the USPS tracking FAQ, "Acceptance" is when the package is picked up by a postal carrier or received. Since it obviously couldn't have gotten to France before it left, I take this to mean that it passed some form of outgoing inspection and was cleared to leave China.

That's just a guess though, maybe someone who works for a courier can elaborate. Seems silly to go through France too -- I would assume there to be enough cargo coming from China to the US that they would have direct routes travelling East...

The tracking is just for fun anyway, USPS tracking has never been very reliable. At least it kinda works this time -- there has been times I've actually received my package while the tracking still says "shipping information received"... I'll just wait patiently lol
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Old 09-09-2010, 10:52 PM   #19
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

447nm DragonLasers 1W Spartan
plus a pair of 190-548nm Safety Goggles

Strange, now packagetrackr.com shows status as expired due to no input from USPS for more than 10 business days. It has been only six days. Anyone understand why the expired status?

Flashfire, does yours show expired too?

Order # Order Date Ship Date Shipper
107xx 18 Aug 3 Sep USPS Registered Mail


As of today, 9 Sep 2010:
Universal Package Tracking Service @ Packagetrackr

Status:
Expired
The tracking data on this shipment has not been updated in more than 10 business days by U.S. Postal Service. Please contact U.S. Postal Service for more information.
Shipped from: PORTEE
Shipped on: Friday, September 3, 2010 2:39 AM

Delivery Progress
UNITED STATES
ORIGIN POST IS PREPARING SHIPMENT
BEIJING, CHINA
Tuesday, September 7, 2010 1:30 PM
FOREIGN INTERNATIONAL DISPATCH
66760 PORTÉ-PUYMORENS, FRANCE
Friday, September 3, 2010 2:39 AM
FOREIGN ACCEPTANCE

USPS

Service(s): Registered Mail™
Status: Origin Post is Preparing Shipment

We have received notice that the originating post is preparing to dispatch this mail piece.



Track and Confirm

Enter Label/Receipt Number.

Detailed Results:

Origin Post is Preparing Shipment
Foreign International Dispatch, September 07, 2010, 1:30 pm, BEIJING, CHINA PEOPLES REP
Foreign Acceptance, September 03, 2010, 2:39 am, PORTEE
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Old 09-10-2010, 12:27 AM   #20
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

I ordered my Spartan just barely a few days too late, and due to this I must wait another week for the next shipment of Spartans before mine is sent out. Sucks..but hey, it's no 3 month wait.
I was only 2 days away from being in the latest shipment and having my Spartan right now.
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Last edited by mikeeey; 09-10-2010 at 12:32 AM.
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Old 09-10-2010, 03:09 AM   #21
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

Quote:
Originally Posted by okguy View Post
Flashfire, does yours show expired too?
Yup, mine shows expired too. The USPS site says no such thing, so I think that's just PackageTrackr's way of saying the data is old. Not worried about it.
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Old 09-13-2010, 09:11 AM   #22
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Unhappy Re: Spartan 447nm 1W takes longer to ship than expected...

It's the 22nd day and my order is still queued. DL just broke their promise again. Sigh...
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Old 09-14-2010, 12:11 AM   #23
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

That's really strange, because I also ordered on the 23rd, my order number is about 20 less than yours, but it shipped out on the 8th. I may have gotten lucky and slipped in the very tail end of the latest batch to get sent out. It sucks that you have to wait longer than promised, but at least you know you're pretty much at the front of the line for the next shipment.

And to you guys that had theirS shipped via USPS, about how long did it take for you to get it once the tracking went from PORTEE to BEIJING?
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Old 09-14-2010, 01:27 AM   #24
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

Quote:
Originally Posted by Crichton View Post
That's really strange, because I also ordered on the 23rd, my order number is about 20 less than yours, but it shipped out on the 8th. I may have gotten lucky and slipped in the very tail end of the latest batch to get sent out. It sucks that you have to wait longer than promised, but at least you know you're pretty much at the front of the line for the next shipment.
Yeah, you are lucky to be included in the previous shipment. It just takes so long time between shipments this time...
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Old 09-14-2010, 09:50 AM   #25
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Default Re: Spartan 447nm 1W takes longer to ship than expected...

Placed my order on the 17th of August

Mine left PortEE on the 3rd of September

Left Beijing on the 7th

The tracking hasn't been updated since then....

Now it's been a week since it left China.....

Maybe stuck in customs?
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