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Old 09-29-2010, 11:45 PM #1
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Default question to anyone who ordered an arctic.

so i just got a shipping notice and tracking number from a company called zero technologies C/O Brokers.
the ship weight is 2.0lbs.
just curious but is this what anyone else recieved for the tracking info?
-Nick


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Old 09-29-2010, 11:52 PM #2
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Default Re: question to anyone who ordered an arctic.

Strange.
When mine was shipped (a few weeks ago) I got an email from Iya Trinidad (Customer Support Team, Wicked lasers) saying that the order was shipped, but they also said that they were not giving tracking info out unless it was specifically requested.

Did the email come from "zero technologies"? or did it come from "Wicked Lasers"?
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Old 09-29-2010, 11:58 PM #3
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Default Re: question to anyone who ordered an arctic.

email came from ups.
im curious, what was the shipping weight for your package?
-nick
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Old 09-30-2010, 12:09 AM #4
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Default Re: question to anyone who ordered an arctic.

I don't have the package here (at work) to check, but I will check in about 30 minutes when I get home.
Also, my Arctic came regular USPS express (EMS express [from China]), not UPS.
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Old 09-30-2010, 12:25 AM #5
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Default Re: question to anyone who ordered an arctic.

interesting,
i was always under the impression wicked lasers used ups
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Old 09-30-2010, 02:30 AM #6
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Default Re: question to anyone who ordered an arctic.

They used to before the Arctic fiasco.
They thought that costomz would get wise and nab the shipments at the border, that's also why they weren't sending tracking numbers (unless you spec. request one), to avoid delays/confiscations/returns.
They didn't send me a tracking number, but it arrived in 3 days from their shipping notice email.
They use EMS express, and when it's in the US, those packages go to USPS priority.
My label even said "portable laser" on it with a declared value of $30 and a weight of 0.94 Kgs (~2 Lbs). Unless they recently switched back to UPS, I don't think it's from them.
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Old 09-30-2010, 03:38 AM #7
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Default Re: question to anyone who ordered an arctic.

I never received any tracking information.

Quote:
Originally Posted by Ash View Post
...They thought that costomz would get wise and nab the shipments at the border...
Oddly enough, that seems to be exactly what's just happened to some.

From this thread in Wicked's forum: ARCTIC LASER SEIZED BY U.S. CUSTOMS! GOT PACKAGE, NO LASER
Quote:
Got my package today minus my arctic!

Quote from letter inside:

U.S. CUSTOMS AND BORDER PROTECTION
Department of Homeland Security

ITEM(S) PROHIBITED FOR ENTRY INTO THE UNITED STATES HAVE BEEN SEIZED FROM THIS SHIPMENT FOR APPROPRIATE ACTION AND DISPOSITION UNDER U.S. CUSTOMS AND BORDER PROTECTION LAW. SEIZURE OF THIS ITEM IS MADE PURSUANT TO 19USC1595A(C) AND 21USC381. LASER POINTERS OVER 5mw. PER FOOD AND DRUG ADMINISTRATION.

Very angry. What do I do?
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Old 09-30-2010, 07:12 PM #8
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Default Re: question to anyone who ordered an arctic.

Quote:
Originally Posted by r8nd0m View Post
I never received any tracking information.

Oddly enough, that seems to be exactly what's just happened to some.

From this thread in Wicked's forum: ARCTIC LASER SEIZED BY U.S. CUSTOMS! GOT PACKAGE, NO LASER
That sucks.
Let's hope wicked stays true to their customz seisure policy (refund or resend + 100 wicked bux [or something like that]).
Just another reason not to order from Wicked right now. grrr... and I wanted to order a Sonar 200mW
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Old 10-01-2010, 06:05 PM #9
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Default Re: question to anyone who ordered an arctic.

I *just* got my laser about 30 minutes ago. Order number 492xx ordered way back in June. Mine came EMS/USPS and it even went thru San Fran customs in one day, so SFC customs is NOT catching ALL of them. I would post on the WL forums, but their registration is broken and I cant get the activation email. Anyone want to PM Athoul and see if he can fix it over there? username carbon77 is created, just not activated.

The shipping weight on my package is .934kg, or roughly 2 lbs.
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Old 10-01-2010, 10:26 PM #10
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Default Re: question to anyone who ordered an arctic.

I also have an order in the 492xx range. I am trying to get in touch with them to get tracking info.

Let's hope it hasn't been seized by customs. I hear many of the east coast ones are getting through.
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Old 10-01-2010, 10:33 PM #11
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Default Re: question to anyone who ordered an arctic.

I sent a request to change my address, they replied back it had already shipped, with a tracking number. I followed it from china, to san fran customs, where it spent a day, then showed up in my city (lets call it the Seattle area) the following day after it was released from customs. No indication it had been opened by customs, and it was even marked as a laser.
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Old 10-02-2010, 09:44 AM #12
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Default Re: question to anyone who ordered an arctic.

Quote:
Originally Posted by nkgamer1990 View Post
so i just got a shipping notice and tracking number from a company called zero technologies C/O Brokers.
Correct me if I'm wrong, but I believe thats Steve's sister company in the states. He started out here, and then move to China to make lasers.
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Old 10-02-2010, 10:01 AM #13
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Default Re: question to anyone who ordered an arctic.

Can you please keep Arctic order questions on Wicked Laser's site? This is not a Wicked Lasers order update and support forum.
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