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- Oct 3, 2011
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It has now been around two weeks since I received my "guaranteed power" Firedragon "500mw" laser from the most recent GB arranged by RHD. I, as well as others (sure to pipe in here), received lasers that were very under spec and had other quality issues forcing a request for a refund.
My particular laser only maxed at about 380mw and settles to a lousy 320mw stable output. Of that approximately 30mw is IR output.
In addition it had cross threaded threads on the tail cap that required the use of a vice and a pair of channel lock pliers to remove...now the threads are very rough and make it difficult to to remove and replace the tail cap.
The switch appears to have loose wiring as it requires constant pressure on the switch to get the lousy 320mw it makes...removing pressure from the switch further drops the output by about 25%.
That's the start of the problems with Laserman...
I immediately contacted them to request a refund and here's where the issues began. First they responded saying they couldn't verify what I said about the laser but offered me a $15 coupon to use at their website.
From the first day I requested an RMA number for return and to date have not received one.
It took two weeks for them to agree to finally take the laser back and give me a return address to ship it to.
Their return policy clearly states the offer a FULL refund in the case the laser is not to the power specs or if there is other quality issues. A full refund
implies just that...refunding all expenses incurred...this they refuse to do as well, they will not agree to cover return shipping costs. Their policy is clearly stated on their website and only in the case of a "7 day no questions asked refund" do they state the return shipping is at the buyers expense...all other return statements guarantee a FULL refund (I.e not to power spec, damaged, broken, not working, etc..)
Since I have started the process of requesting a refund it has been one road block after another. They have continually tried to shrug their responsibility as a reputable seller to provide any sort of true customer service.
All communications have been slow, confusing, and evasive. At one point after multiple emails requesting a return and refund I was told my laser was shipped and it took 7-14 days to arrive and that I should be patient! It was as if they weren't even reading my emails.
My last response from them was instructions on how to return the laser...this included the requirement for me to lie on the customs declaration form and write the value of the laser to be $10...well, that may actually be true but it is not what I paid for it and that request is a request to break the law which I will not do. I have told them I am not willing to lie on the customs form and asked if they would still honor the return if I was accurate in filing these forms...this was three days ago and after three repeat emails advising the same, I have still not heard from them.
The policies they list at their website are for show only...they have no intention of providing any real customer service at Laserman.
I have been forced to file a dispute with my Credit Card company over this fiasco. Fortunately I have a great relationship with my company and they have already refunded me and charged Laserman back. This is unfortunately not the case with some of the others who received poor products, they are having to invest up to $75 more of their own money to get their refunds.
To date, this has been the worst company I have delt with. They have no intentions of honoring their policy, cannot effectively communicate in English in a timely manner, and sell crappy products.
If you are considering using Laserman please go elsewhere...I wish I had. In the end you get what you pay for and sometime you get even less. With Laserman there is a good likelihood you will get less and if you intend to try to return or get a refund you will definitely get the runaround.
With other reputable sellers out there like O-like selling superior products at similar prices it just doesn't make sense to continue to support these bad business practices at Laserman.
So, buyers beware! Make it a pass when it comes to Laserman...
My particular laser only maxed at about 380mw and settles to a lousy 320mw stable output. Of that approximately 30mw is IR output.
In addition it had cross threaded threads on the tail cap that required the use of a vice and a pair of channel lock pliers to remove...now the threads are very rough and make it difficult to to remove and replace the tail cap.
The switch appears to have loose wiring as it requires constant pressure on the switch to get the lousy 320mw it makes...removing pressure from the switch further drops the output by about 25%.
That's the start of the problems with Laserman...
I immediately contacted them to request a refund and here's where the issues began. First they responded saying they couldn't verify what I said about the laser but offered me a $15 coupon to use at their website.
From the first day I requested an RMA number for return and to date have not received one.
It took two weeks for them to agree to finally take the laser back and give me a return address to ship it to.
Their return policy clearly states the offer a FULL refund in the case the laser is not to the power specs or if there is other quality issues. A full refund
implies just that...refunding all expenses incurred...this they refuse to do as well, they will not agree to cover return shipping costs. Their policy is clearly stated on their website and only in the case of a "7 day no questions asked refund" do they state the return shipping is at the buyers expense...all other return statements guarantee a FULL refund (I.e not to power spec, damaged, broken, not working, etc..)
Since I have started the process of requesting a refund it has been one road block after another. They have continually tried to shrug their responsibility as a reputable seller to provide any sort of true customer service.
All communications have been slow, confusing, and evasive. At one point after multiple emails requesting a return and refund I was told my laser was shipped and it took 7-14 days to arrive and that I should be patient! It was as if they weren't even reading my emails.
My last response from them was instructions on how to return the laser...this included the requirement for me to lie on the customs declaration form and write the value of the laser to be $10...well, that may actually be true but it is not what I paid for it and that request is a request to break the law which I will not do. I have told them I am not willing to lie on the customs form and asked if they would still honor the return if I was accurate in filing these forms...this was three days ago and after three repeat emails advising the same, I have still not heard from them.
The policies they list at their website are for show only...they have no intention of providing any real customer service at Laserman.
I have been forced to file a dispute with my Credit Card company over this fiasco. Fortunately I have a great relationship with my company and they have already refunded me and charged Laserman back. This is unfortunately not the case with some of the others who received poor products, they are having to invest up to $75 more of their own money to get their refunds.
To date, this has been the worst company I have delt with. They have no intentions of honoring their policy, cannot effectively communicate in English in a timely manner, and sell crappy products.
If you are considering using Laserman please go elsewhere...I wish I had. In the end you get what you pay for and sometime you get even less. With Laserman there is a good likelihood you will get less and if you intend to try to return or get a refund you will definitely get the runaround.
With other reputable sellers out there like O-like selling superior products at similar prices it just doesn't make sense to continue to support these bad business practices at Laserman.
So, buyers beware! Make it a pass when it comes to Laserman...
