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Old 08-16-2011, 05:58 PM #1
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Thumbs up Resolved: Radiant Electronics

I ordered laser goggles from Radiant Electronics on July 27th. Payment was processed through PayPal on July 28th. I saw another poster on the forum had a similar experience, but expected service inside a week. OK, I'm not quite that impatient, but, I do expect at least some communication with a seller.

It's now almost three weeks from the date of order, and I have yet to receive any confirmation of the order, other than the money coming from my PayPal account.

I've tried all the channels I can, including opening a PayPal dispute today. I have tried multiple times to contact Radiant Electronics: through the "contact us" online form at the web store; through direct email; through private message; through forum post (saying I PM'd him) hand have had zero response.

Yes, I know that three weeks isn't that long of a wait...if I was ordering from China. But I'm not ordering from China.

If things are busy, I understand, but at least send a message stating that things are busy, leave some indication on the store-front that says, "Closed...will return on mm/dd."

The goggles would be nice, but at this point, I just want a refund.



Last edited by RickInKCK; 08-16-2011 at 09:25 PM. Reason: RESOLVED.
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Old 08-16-2011, 06:01 PM #2
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Default Re: Problem: Radiant Electronics Not Responding

When I ordered mine a month ago he sent me a shipped noticed the same day as I ordered them and I had them within a week.

I am not sure whats going on with your transaction but I had no problems myself...
I hope you get this resolved... Their pretty nice glasses for $15.
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Old 08-16-2011, 06:07 PM #3
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Default Re: Problem: Radiant Electronics Not Responding

All though I am not an employee of Radiant, I will at least give mariomaster a heads up for you. He could have just forgot. I know he is headed back to school soon so maybe you will get a refund.

Thanks,
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Old 08-16-2011, 06:23 PM #4
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Default Re: Problem: Radiant Electronics Not Responding

Hes been notified, problem will be resolved ASAP. Sorry for your problems.

-Dustin
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Old 08-16-2011, 08:18 PM #5
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Default Re: Problem: Radiant Electronics Not Responding

Thanks for notifying me Jeff and Dustin.

Rick: My performance this summer with Radiant has been poor at best. Some customers have had to deal with extremely long wait times for their products and I issued the one guy a refund when he filed a chargeback a week or so after ordering.

Once I'm done typing up this post I'll send you your refund ASAP. I'm still gonna send you the goggles though.

I'm gonna get my ass in gear tonight and put Radiant back on the front page of hobby laser web stores.

I've already ordered another large pack of shipping boxes, a Casio XJ-A140 projector and I've got a bunch of very nice heatsinks from Eudaimonium to put up for sale.

I plan on updating the product pages with information regarding item availability and ETAs for restock.

I hope anyone that had issues with their order this summer may consider ordering from Radiant again in the future. If your order took longer than 1 week to arrive this summer, please PM me for a custom coupon code for 35% off your next order.
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Old 08-16-2011, 08:26 PM #6
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Default Re: Problem: Radiant Electronics Not Responding

Mario: You refunded the wrong person...
I had a perfect transaction with you :P

RickInKCK was the one who had the problems. I will refund your refund in a few minutes I don't want my money back from you I am super pleased with the goggles.
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Old 08-16-2011, 08:33 PM #7
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Default Re: Problem: Radiant Electronics Not Responding

Thanks, it seems his payment was actually processed on the 26th - not the 28th or the 27th as indicated in his post. Could've been due to timezones or something.

I'm currently working on updating item status pages. I hope this will make things a bit better for customers.
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Old 08-16-2011, 08:37 PM #8
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Default Re: Problem: Radiant Electronics Not Responding

OK PP of $20.07 sent back to you.

Thanks for the smooth transaction. BTW thanks for the $5 coupon for us LPF members we/I appreciate it
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Old 08-16-2011, 08:37 PM #9
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Default Re: Problem: Radiant Electronics Not Responding

Quote:
Originally Posted by MarioMaster View Post
Once I'm done typing up this post I'll send you your refund ASAP. I'm still gonna send you the goggles though.
That is awesome...that's what i call customerservice

Quote:
Originally Posted by MarioMaster View Post
I'm gonna get my ass in gear tonight and put Radiant back on the front page of hobby laser web stores.

I've already ordered another large pack of shipping boxes, a Casio XJ-A140 projector and I've got a bunch of very nice heatsinks from Eudaimonium to put up for sale.

I plan on updating the product pages with information regarding item availability and ETAs for restock.
Nice to hear that because just yesterday i looked at the items in your store and wondered why almost all stuff is "out of stock".
I could imagine buying one of your LPM's in near future...(But no hurry...i'm out of money for a while )
Bookmarking your store now
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Old 08-16-2011, 08:39 PM #10
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Default Re: Problem: Radiant Electronics Not Responding

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That is awesome...that's what i call customerservice
I got a refund after having my glasses for 3 weeks with same day shipping :P
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Old 08-16-2011, 08:45 PM #11
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Default Re: Problem: Radiant Electronics Not Responding

^^^that's what i call bad business
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Old 08-16-2011, 08:46 PM #12
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Default Re: Problem: Radiant Electronics Not Responding

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^^^that's what i call bad business
Heh yeah :P fortunately I am honest.

I had a bit of a WTF moment when I saw that e-mail.
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Old 08-16-2011, 08:59 PM #13
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Default Re: Problem: Radiant Electronics Not Responding

Good that you obviously have outlook/thunderbird
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Old 08-16-2011, 09:03 PM #14
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Default Re: Problem: Radiant Electronics Not Responding

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Good that you obviously have outlook/thunderbird
What does that have to do with anything?
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Old 08-16-2011, 09:06 PM #15
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Default Re: Problem: Radiant Electronics Not Responding

If i would get a refund it would last some days till i even check that i had it because i check my emails once or twice a week :P
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Ophir-Nova LPM with Ophir-Head L30A-10mm
Spectrometer Spectra-1 from Kvant (Slovakia)
Kvant ClubMax 3000 RGB Pure Diode White Showlaser with Pangolin Discoscan Lens from Kvant (Germany) | review

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Old 08-16-2011, 09:10 PM #16
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Default Re: Problem: Radiant Electronics Not Responding

Quote:
Originally Posted by regalis View Post
If i would get a refund it would last some days till i even check that i had it because i check my emails once or twice a week :P

Oh.. I get my e-mail on my crackberry :P
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