Customer Service Experiences (jayrob & flaminpyro)

DTR said:

Unless he could delete other peoples posts I don't think he will be messing with this thread.

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Morgan said:

True enough. I just hoped he might go on a self perpetuated rampage on all his posts.

I did learn one thing from his posts though. I'd never seen the word, "concatenate", before. "Definition - To join together. From the Latin for chain". More than one reference to computing these days it seems. I guess he learned something too by having to consider whether his posts were concatenated or not, (not sure you should need to do that as you just write a post and include everything but hey...). Any time my vocabulary is extended I appreciate it. Thanks Plexus :thanks:

M

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plexus said:

You're welcome, Morgan. Glad I could help.

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plexus said:

You're welcome, Morgan. Glad I could help.

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Crazy Jay said:

Wow ... just wow...

*Sniffle* I'm so happy :cryyy:
I've been waiting for drama like this for Ten thousand years! (actually a few months)
I'm loving every minute of it

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Flaminpyro said:

Thread jack
It's in the mail Jay, that should make you say WoW

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plexus said:

Well, I have dealt with other part and kit suppliers in the past and both offer post-sales support and warranty, they don't just tell say, "sorry for your loss. have a good day." Another member here used Digi-key as an example of a parts supplier citing that they wouldn't give me any support if a part I bought from them failed after I used it. This turns out to be false - I contacted Digi-key and they said that they have a process for filing a warranty claim for used parts. The CSR told me generally they will replace it for free or for a small re-stocking charge.

A kit manufacturer I have dealt with in the past (Paia) has a very good post-sales policy of helping people with their kits. I haven't had any problems, but i have read posts from people who couldn't get their product to work, or burned out components accidentally, and paia will offer to replace the parts free or cheaply and also take the kit back and fix it for a nominal fee.

I wasn't expecting jayrob and flamin to give me a free part (it would have been amazingly nice of them if they did). But i was expecting something in between that and "sorry for your loss, have a nice day". This is the point of my post (not that expected them to just give me a replacement, although in the Flamin case, he agreed the problem was the LD).

An offer to sell me a replacement at a discount would have been sufficient for me to walk away a happy customer. Most other companies build some kind of warranty loss into their profit models and I expect this of any retailer (and I have offered it myself when I was a retailer).

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jayrob said:

I don't know how many times you are going to keep saying the same thing. But you still have not requested anything reasonable from me??

* I did not sell you a diode
* I did not sell you a 'Hot' option
* I told you I was sorry that you had killed your driver and diode, and tried to explain some good techniques for assembly.

I really do not understand just what kind of customer service you expect.

In the case of my kit, please give an example of what kind of customer service you would expect?

You cannot!

Because I did offer all that I could offer, and even more. Yet you continue to say that I give no customer support.

This is wrong of you to say this. It is not true. Give a suggestion of what you think I should have done for you...

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jayrob said:

I don't know how many times you are going to keep saying the same thing. But you still have not requested anything reasonable from me??

* I did not sell you a diode
* I did not sell you a 'Hot' option
* I told you I was sorry that you had killed your driver and diode, and tried to explain some good techniques for assembly.

I really do not understand just what kind of customer service you expect.

In the case of my kit, please give an example of what kind of customer service you would expect?

You cannot!

Because I did offer all that I could offer, and even more. Yet you continue to say that I give no customer support.

This is wrong of you to say this. It is not true. Give a suggestion of what you think I should have done for you...

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