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Chuck Norris from AixiZ

Eudaimonium

Eudaimonium

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Joined
Feb 5, 2008
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Hey guys,

Not that AixiZ needs any more positive feedback since we all know they know their business, I just want to share this piece of conversation I had with Chuck:

Me said:
Hello,

I am Eudaimonum from Laser Pointer Forums and I was interested in couple of pieces of blank brass nuts used for mounting glass lenses, like these:
Blank glass lens mount 10 pack for AixiZ 12X30mm units, AixiZ

However a bulk of 10 is a bit too much, I only actually need 1 or 2 for a proof-of-concept design (me and a friend from LPF have a new laser lens idea).

Would you be willing to sell only a pair of those instead of 10 lot? I'd greatly appreciate it!
Click to expand...
Chuck said:
I will send them you you. Address?
Click to expand...
Me said:
Oh, hi Chuck!

My address is:
[...]

My paypal address is:
[...]
Or you can just give me your Paypal addy and an amount I owe ya'.

Len "Hakzaw" speaks very highly of you and does a very good job at advicing people regarding your products and services.
Say Hi to him for me :p
Click to expand...

Chuck said:
Will do, sending you parts free of charge.
Click to expand...
Me said:
Oh come on, at least let me cover the shipping?
Click to expand...

No reply after that.

P.S. Hi Len! :p
 
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I have bought 3 times from aixiz and all i can say is that they
are one of the best laser shops ;)

Jim
 
I had purchased 10 Aixiz Modules 2 years ago and 2 of the
modules were missing the Lens Spring.
After contacting Chuck for 2 more springs... a week later we
received 10 more complete Aixiz modules...:eek:

Yeah...Chuck knows the meaning of GREAT Customer Service..


Jerry

You can contact us at any time on our Website: J.BAUER Electronics
 
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I asked for 50 warning labels with my order( for extra charge of course ) and I instead got 190 shipped free of charge as soon as I told Chuck about the missing 50 labels in my first order.. Go figure.
 
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Dr Lava should give the same service level as the Aixiz guys.
 
You ought to read up a bit on the myriad ways that drlava recently dropped the ball with his customers.. and couldn't even be bothered to respond to direct inquiry. His game (and some of the other sellers that spend most of their time on PL as well) is to assume an arrogant stance ("I'm the great and powerful drlava.. I'm soo awesome that I'm above having an obligation to provide good customer service.. I do what I want when I want.") and use that position as the basis of his stunningly lacking customer service. Essentially he's the opposite of Aixiz in terms of customer care..
 
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Wow, Aixiz has stunning customer service! I'll definitely support them. ;)

Except that the homepage is a bit disorienting. :crackup:

Thanks for sharing your experiences, guys! :beer:
 
eytyxhs said:
Well I won't be surprised if you find 10 of them in the package :P
Click to expand...

Got my package,

And yes, all 10 of them were in the package, plus two free Aixiz 5.6mm diode blanks, full with lenses and springs and all.

Go figure.
ryansoh3 said:
Wow, Aixiz has stunning customer service! I'll definitely support them. ;)

Except that the homepage is a bit disorienting. :crackup:

Thanks for sharing your experiences, guys! :beer:
Click to expand...
Well, homepage is maybe a little weird but their shopping pages are standard ZenCart layout and very easy to manouver through.

At least, I think it's ZenCart.
 
This is a great American Family owned Company. I know you can get the Aixiz modules online from Chines design thieves but why wait a Month for something you can get in a week and have the backing of a Person that Cares about the sale! Every time I order from there I'm treated like a important sale. Care is taken in packaging, and there have been many times...'a little extra'...was thrown in there.
 
I asked Chuck about all the other sellers using his name for these blank modules-- he said N/P its like calling 'Puffs" Klennex-- but when they steal his pics & discriptions from his listings he is not so nice.. do you blame him?? I dont.

BTW he pronounces it 'ache -sieze' not axis or any of the other ways.
He tells me that they came up with ' AixiZ' because his wife is Xia and they have a daughter named Zi--

Biz is down.. so buy AixiZ- The after-the-sale customer service & crazy fast shipping is the best.
Some of the (VERY few)neg FBs they have gotten are riduclous
" It may be 5 mW of red laser but will not burn anything"
duh??
 
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