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Old 07-23-2012, 08:43 AM #1
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Default Chuck Norris from AixiZ

Hey guys,

Not that AixiZ needs any more positive feedback since we all know they know their business, I just want to share this piece of conversation I had with Chuck:

Quote:
Originally Posted by Me
Hello,

I am Eudaimonum from Laser Pointer Forums and I was interested in couple of pieces of blank brass nuts used for mounting glass lenses, like these:
Blank glass lens mount 10 pack for AixiZ 12X30mm units, AixiZ

However a bulk of 10 is a bit too much, I only actually need 1 or 2 for a proof-of-concept design (me and a friend from LPF have a new laser lens idea).

Would you be willing to sell only a pair of those instead of 10 lot? I'd greatly appreciate it!
Quote:
Originally Posted by Chuck
I will send them you you. Address?
Quote:
Originally Posted by Me
Oh, hi Chuck!

My address is:
[...]

My paypal address is:
[...]
Or you can just give me your Paypal addy and an amount I owe ya'.

Len "Hakzaw" speaks very highly of you and does a very good job at advicing people regarding your products and services.
Say Hi to him for me
Quote:
Originally Posted by Chuck
Will do, sending you parts free of charge.
Quote:
Originally Posted by Me
Oh come on, at least let me cover the shipping?
No reply after that.

P.S. Hi Len!


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Old 07-23-2012, 08:56 AM #2
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Default Re: Chuck Norris from AixiZ

I have bought 3 times from aixiz and all i can say is that they
are one of the best laser shops

Jim
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Old 07-23-2012, 12:08 PM #3
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Default Re: Chuck Norris from AixiZ

I had purchased 10 Aixiz Modules 2 years ago and 2 of the
modules were missing the Lens Spring.
After contacting Chuck for 2 more springs... a week later we
received 10 more complete Aixiz modules...

Yeah...Chuck knows the meaning of GREAT Customer Service..


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Old 07-23-2012, 12:44 PM #4
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Default Re: Chuck Norris from AixiZ

I asked for 50 warning labels with my order( for extra charge of course ) and I instead got 190 shipped free of charge as soon as I told Chuck about the missing 50 labels in my first order.. Go figure.

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Old 07-26-2012, 05:48 PM #5
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Default Re: Chuck Norris from AixiZ

Well I won't be surprised if you find 10 of them in the package :P
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Old 07-26-2012, 06:03 PM #6
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Default Re: Chuck Norris from AixiZ

Chuck's good people! I've had nothing but the best experiences with Aixiz in general..
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Old 07-26-2012, 06:04 PM #7
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Default Re: Chuck Norris from AixiZ

Thanks for sharing Eud!

Aixiz ♥
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Old 07-26-2012, 06:10 PM #8
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Default Re: Chuck Norris from AixiZ

Dr lava needs to go hang out with the guys at aixiz for awhile.
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Old 07-26-2012, 06:31 PM #9
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Default Re: Chuck Norris from AixiZ

Quote:
Originally Posted by jakeGT View Post
Dr lava needs to go hang out with the guys at aixiz for awhile.
HAHAHHAHA i dont get it?
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Old 07-26-2012, 06:35 PM #10
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Default Re: Chuck Norris from AixiZ

Dr Lava should give the same service level as the Aixiz guys.
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Old 07-26-2012, 06:35 PM #11
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Default Re: Chuck Norris from AixiZ

You ought to read up a bit on the myriad ways that drlava recently dropped the ball with his customers.. and couldn't even be bothered to respond to direct inquiry. His game (and some of the other sellers that spend most of their time on PL as well) is to assume an arrogant stance ("I'm the great and powerful drlava.. I'm soo awesome that I'm above having an obligation to provide good customer service.. I do what I want when I want.") and use that position as the basis of his stunningly lacking customer service. Essentially he's the opposite of Aixiz in terms of customer care..
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Old 07-26-2012, 07:00 PM #12
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Default Re: Chuck Norris from AixiZ

Wow, Aixiz has stunning customer service! I'll definitely support them.

Except that the homepage is a bit disorienting.

Thanks for sharing your experiences, guys!
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Old 07-29-2012, 09:08 PM #13
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Default Re: Chuck Norris from AixiZ

Quote:
Originally Posted by eytyxhs View Post
Well I won't be surprised if you find 10 of them in the package :P
Got my package,

And yes, all 10 of them were in the package, plus two free Aixiz 5.6mm diode blanks, full with lenses and springs and all.

Go figure.
Quote:
Originally Posted by ryansoh3 View Post
Wow, Aixiz has stunning customer service! I'll definitely support them.

Except that the homepage is a bit disorienting.

Thanks for sharing your experiences, guys!
Well, homepage is maybe a little weird but their shopping pages are standard ZenCart layout and very easy to manouver through.

At least, I think it's ZenCart.
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Old 07-29-2012, 09:10 PM #14
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Default Re: Chuck Norris from AixiZ

Haha! Awesome!
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Old 07-29-2012, 09:40 PM #15
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Default Re: Chuck Norris from AixiZ

This is a great American Family owned Company. I know you can get the Aixiz modules online from Chines design thieves but why wait a Month for something you can get in a week and have the backing of a Person that Cares about the sale! Every time I order from there I'm treated like a important sale. Care is taken in packaging, and there have been many times...'a little extra'...was thrown in there.
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Old 07-30-2012, 08:27 PM #16
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Join Date: Apr 2009
Location: 'Deep in the Heart Of Texas..."
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Default Re: Chuck Norris from AixiZ

I asked Chuck about all the other sellers using his name for these blank modules-- he said N/P its like calling 'Puffs" Klennex-- but when they steal his pics & discriptions from his listings he is not so nice.. do you blame him?? I dont.

BTW he pronounces it 'ache -sieze' not axis or any of the other ways.
He tells me that they came up with ' AixiZ' because his wife is Xia and they have a daughter named Zi--

Biz is down.. so buy AixiZ- The after-the-sale customer service & crazy fast shipping is the best.
Some of the (VERY few)neg FBs they have gotten are riduclous
" It may be 5 mW of red laser but will not burn anything"
duh??
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QS/FB3 +Beyond-APC40-Mamba Black(clone) 5paghettix2 and I-show x2-Kasio synth-midi
KGB- 532 1.1W 445 2.2W 655 1.3W DT Pro 40 still needs more red.
KGB1W+ 532 DT Pro 40 soon to be GB.
Laserking 1300RGB FULL COLOR 30K(may be FS)
Laserking RGB LK PD2 500 and LK SD 850
REKE RGB 500- G 300
HeNes-(12)R(3)G-COH-594/5 mW-thnx DrSam
MULTILINE-147mW[
445nm 180mW-Mini spiro-Yob.
LPMs-RadiantAlpha& Pro5W-AixiZ SPER/KenmeterLite/LB1
Spacelas 1178mW 655nm/AixiZ 300mW532&
2 B&W 473nm 5/6mW lab
JETLRS1.3W&1.2W-MGL-H
638 180mW ttl mimi lab (av. 230mW)
405 100mW ttl mini lab
445 300 mW ttl mni lab ^AixiZ^ all for a lumia PJ
*MightyMite 2000* RGB all diode 2.2W 30K- 637/520./450...NEW!!
Guide DIY Pjs by Dan-
http://nqlasers.com/scannerreference/index.php?title=Main_Page
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