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ArcticMyst Security by Avery

Ebay money back guarantee worthless

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Sep 20, 2014
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The ebay money back guarantee is worthless. They say "We guarantee you get the item you ordered, or your money back." That's unless your delivery firm say they delivered and didn't - in that case you end up with no item and no refund! This has just happened to me and I'm out of pocket - thankfully it was a small value item (£11/$17). [It's not the sellers fault either, but ebay should stick to their buyer/seller guarantees and take the loss and/or ban bad delivery firms]

The delivery firm they used "myHermes" is known for being one of the worse in the UK, but still they used their word over mine.
 





Reiign

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Sep 18, 2014
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If you ever have any issues with anything on ebay. Open a dispute in paypal. Say the item was dead on arrival. This happened to me with a 200mw dw green module and a 30mw purple. DX offered 10% compensation. So i disputed it and won.
 
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If you ever have any issues with anything on ebay. Open a dispute in paypal. Say the item was dead on arrival. This happened to me with a 200mw dw green module and a 30mw purple. DX offered 10% compensation. So i disputed it and won.

A ebay case was opened and lost; it sounds like they automatically go with the seller if they have online tracking and the tracking says delivered.

Can I open a paypal case too?
 
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Opening a paypal case will affect the seller NOT ebay (ebay already has your money). You did say that it was the couriers fault and not the seller so, why would you want to open a paypal dispute and make the seller fight you for the money?
 
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Opening a paypal case will affect the seller NOT ebay (ebay already has your money). You did say that it was the couriers fault and not the seller so, why would you want to open a paypal dispute and make the seller fight you for the money?

That's a fair point - the seller has suffered too as they had their money locked during the ebay dispute and they were having financial problems. I don't want to cause them any further issues.
 
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Ordering small items from China is problematic if your item is dead on arrival, shipping them back costs as much as the unit. Also, I ordered multiples of an item and some were not in the package, those aren't so difficult to file against. However, our postal service is terrible here, I got a nice package of jewelry from a neighbors ebay order in my mail box and I am sure it showed delivered, when it wasn't.... I had to take it over to the lady myself. What if this happens with my own package? What if a scammer mails an empty box to some address in my own city and then the package also shows delivered?

How did I know what was in her package? I opened it! I was expecting something and didn't even look at the address label, after all, it was in my mail box.... Now I know to look first.

I might as well add another ebay problem, I ordered some 100 dollar flashlights cheap for 50 each! What a deal! Then a package came with a rubber balloon in it from China.... I filed against it and left appropriate feed back, then I saw in the FB where another buyer got the same thing, a rubber balloon. Ebay did refund my money, even with the delivery showing it was delivered. I assume, because I have over 1000 ebay buys without many complaints as well as the other individual who reported the same problem. The seller said it was an employee who stole the flashlights instead of delivering them and to cover his tracks, sent balloons with tracking so he could then come back and show they were mailed, later quitting. True? I don't know, but he lost his ebay account, probably a lot of people were screwed. The fact the flashlights were half of normal cut rate price kinda tells me there is more to the story too.

Another time, I ordered an iphone from a seller who had a ebay name like banker, or something like that.... It never came and I waited a month to get my refund. From what I could tell, this guy was floating money from people, getting a thousand bucks, someone filing against it, sending the money back all the while doing the same to someone else.... juggling the money, as long as you keep the scheme going, I suppose you can have a lot of cash, until ebay catches on... or just do this to a one or two when you need money in a hurry... refund two weeks later. I am sure this goes on.
 
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rhd

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Frankly, ebay and PayPal kind of need to take a shipping company's word if they say an item was delivered. It would be hell for sellers if not even proof of delivery from a shipping company could insulate them from a claim of non delivery.

That said, China is basically insulated from not-as-described complaints on ebay for any items worth under $80 or so. This is because the cost of the cheapest return shipping option from Canada to China is about $80. So even if PayPal rules in your favor, they'll just order the seller to accept a return for refund, but you have to pay shipping (which means that if you return the item, you're still out the purchase price). Frankly, it's a big loophole.
 
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Frankly, ebay and PayPal kind of need to take a shipping company's word if they say an item was delivered. It would be hell for sellers if not even proof of delivery from a shipping company could insulate them from a claim of non delivery..

I agree that we do need to rely on delivery confirmation, but sadly the current system is open to abuse from under paid, under pressure delivery drivers. The firm that caused my pain uses self-employed independent agents to deliver the last mile from their house...

It seems it wouldn't be too hard to fix - they could supply a password with the tracking number that the driver wouldn't know but would need to confirm the id of the person taking the parcel and so they could mark the parcel as delivered (i.e. driver unable to mark as delivered unless they type the correct password for the parcel - and they wouldn't hand it over unless it was supplied).

Or - they could photograph the open door of the receiver using a gps phone (so location, door open and time are logged).
 

USAbro

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I'd rather pay more for shipping than have a "delivered" package never arrive. In fact, I would pay up to $10 just for a $20 product. If anyone has ever tried to ship to China, you know your wallet will be hurting, no matter how much cash you have to throw around. Even small things to China are like shipping a horse 1000 miles.
 
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I'd rather pay more for shipping than have a "delivered" package never arrive. In fact, I would pay up to $10 just for a $20 product. If anyone has ever tried to ship to China, you know your wallet will be hurting, no matter how much cash you have to throw around. Even small things to China are like shipping a horse 1000 miles.

Yep - this was a parcel sent from the UK to the UK and the con men still managed to fake deliver it. It is amazing how I got 2 parcels this month from China (one "free delivery") and they actually arrived, whilst one that just had to travel 200 miles didn't.
 

USAbro

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Yep - this was a parcel sent from the UK to the UK and the con men still managed to fake deliver it. It is amazing how I got 2 parcels this month from China (one "free delivery") and they actually arrived, whilst one that just had to travel 200 miles didn't.

Agreed. Sometimes even if the shipping is free, I choose the sale of the same product from a different seller that charges for shipping.

The logic goes. $20 and no shipping but no product and then have to buy from another seller for $20 with $10 shipping = $50, or just buy the one with shipping to start.
 
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Interesting twist in the ebay/myHermes story.

The parcel that was marked as delivered two weeks ago, turned up today! The agent said they got it today! I even had to sign for it (even though I signed for it 2 weeks ago so the tracking says) - it will be interesting to see if the tracking is updated...

This shows that at least myHermes' investigation did some good - so they may deserve some credit here.

Although none of this changes the fact that you can not trust ebay with their worthless money back guarantee. I won't be using ebay for med-high value items.
 
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Having video surveillance would be a good to way prove it wasn't delivered wouldn't it?
 
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Glad it showed up.

Little OT but still involves greedbay.

I've had a seller open up an "unpaid" case before the "mandatory pay by time" was over. I don't know if he was trying to count Sunday as one of the 3 days or what. The auction closed late in the evening.
 




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